Experienced Bilingual Spanish/English Customer Experts – Remote Customer Service Representatives

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong command of both Spanish and English languages? If so, we invite you to join blithequark, a global leader in digital business services, as a Bilingual Spanish/English Customer Expert. As a key member of our team, you will play a vital role in providing top-notch customer service to our clients, leveraging your language skills and expertise to resolve customer inquiries and concerns.

About blithequark

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in the industry.

Benefits of Working with blithequark

At blithequark, we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Bilingual Spanish/English Customer Expert, you will become a key contributor in making that happen. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit!

Work at Home Opportunity

This is a Work at Home position, allowing you to work from the comfort of your own home. However, please note that we can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Responsibilities

As a Bilingual Spanish/English Customer Expert, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Meeting sales objectives as defined

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be considered for this role, you must:

• Be bilingual in Spanish and English
• Have a minimum of 6 months of customer service experience
• Be at least 18 years of age
• Have the ability to type 25 wpm
• Be a high school graduate or have a GED
• Be comfortable with desktop computer systems
• Have proven oral and written communication skills
• Have 6 months of call center experience, preferred
• Possess logical problem-solving skills
• Be available to work various shifts
• Have the ability to use Windows operating systems
• Demonstrate organization and work prioritization skills
• Have 6 months of sales experience, minimum
• Be able to work independently
• Have the ability to work in a constantly changing and fast-paced environment
• Be able to stay composed and objective
• Possess strong listening skills
• Have superior negotiating skills

Work from Home Requirements

To work from home, you will need to meet the following requirements:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms

• Proof of internet speed required
• Clean and quiet workspace

Employment Type

This is a full-time employment opportunity.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our team. Apply Job! We look forward to reviewing your application and discussing this opportunity further with you. Apply for this job