Experienced Customer Service Representative/Dispatcher – HVAC & Plumbing Industry
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and excel at multitasking? If so, we invite you to join the dynamic team at blithequark, a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. As a Customer Service Representative/Dispatcher, you will play a vital role in ensuring the comfort and satisfaction of our valued customers.
About blithequark
Founded in 1979, blithequark has grown from a small family-owned service business to a respected industry leader, driven by a commitment to excellence, innovation, and customer-centricity. Our team of dedicated professionals shares a passion for delivering top-notch service, and we're seeking like-minded individuals to join our ranks.
Job Role
As a Customer Service Representative/Dispatcher at blithequark, you will be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database with accuracy and attention to detail
* Making daily outbound phone calls to ensure seamless communication with customers and technicians
* Routing technicians based on location to ensure timely and efficient service delivery
* Collaborating with the dispatch team to maintain a positive and productive work environment
* Providing exceptional customer service, resolving issues promptly, and exceeding customer expectations
Schedule
Our flexible schedule allows for a balance of in-office and remote work:
* Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
Qualifications
To succeed in this role, you will need:
* Previous call center experience, with a minimum of one year
* The ability to type at least 70 words per minute
* Excellent communication and interpersonal skills, with the ability to handle high call volumes
* Strong problem-solving skills and the ability to work independently as well as within a team
* Familiarity with main cities and locations in Northern Virginia
* Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)
Remote Work Requirements
To ensure seamless remote work, we will provide:
* A laptop and cell phone
* High-speed internet access
* A quiet workspace with minimal background noise
Benefits and Culture
At blithequark, we value our employees and offer a comprehensive benefits package, including:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with a company match
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education and professional development opportunities
Why Join blithequark?
As a Customer Service Representative/Dispatcher at blithequark, you will have the opportunity to:
* Work with a dynamic and supportive team
* Develop your skills and expertise in a fast-paced industry
* Enjoy a flexible schedule with a balance of in-office and remote work
* Participate in ongoing training and education to enhance your career growth
* Contribute to the success of a leading HVAC and Plumbing contractor in Northern Virginia
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications.