Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America's Fastest and Most Reliable Network
At blithequark, we're on a mission to power and empower how people live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills to meet the needs of our customers. If you're passionate about technology, driven to succeed, and thrive in a fast-paced environment, we want to hear from you.
About blithequark
blithequark is a leading provider of innovative solutions that transform the way people, businesses, and things connect with each other. Our V Team is a community of talented individuals who anticipate, lead, and believe that listening is where learning begins. We're committed to lifting our communities and building trust in how we show up, everywhere and always. Join us in our mission to power and empower the world.
Your Role
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for their communication needs. You'll be the face of blithequark, providing thoughtful listening, utilizing your knowledge of our products and services to effectively service and retain customers. Your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
- Instilling confidence and loyalty in customers through empathetic listening and effective communication.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Responding to requests from customers about our products and services.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Negotiating the collection of overdue bills.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
- Managing various systems and work tools while engaging on the phone with customers.
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns and be driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications
* Experience working in a fast-paced environment.
- Proven track record of meeting sales goals and building customer relationships.
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Familiarity with our products and services.
What We Offer
At blithequark, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include:
- Health and wellness benefits.
- 401(k) Savings Plan.
- Stock incentive programs.
- Paid time off.
- Adoption assistance.
- Tuition assistance.
- Award-winning total rewards package.
Compensation
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Work Environment
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be expected to work 35 hours per week, with flexibility to adjust your schedule as needed.
Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger and are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Join the V Team
At blithequark, we're committed to empowering our employees to reach their full potential and contribute their best. Join us in our mission to power and empower the world and discover a career that's truly fulfilling. Apply for this job