Experienced Chat Support Associate - Transforming the Animal Health Industry with blithequark

Join the Revolution in Animal Health Supply Chain Management

blithequark is on a mission to modernize the $50B+ animal health industry by empowering veterinary practices to compare and buy supplies from all vendors in one place. Our eCommerce and mobile platforms have created a vibrant community of over 17,000 veterinary hospitals, employing tens of thousands of veterinarians across the United States. We're a growing, venture-backed team with a passion for innovation and a commitment to making a difference in the lives of animals and the people who care for them.

About the Chat Support Associate Role

As a Chat Support Associate at blithequark, you'll be the face of our company, engaging with our community of veterinary professionals to support their critical purchasing decisions and processes through our platform. You'll work collaboratively with our support team to provide an exceptional user experience through live chats, phone calls, emails, and platform demos. This role is pivotal in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.

Key Responsibilities

• Support existing blithequark users by responding to inquiries via live chat, email, and phone in a timely and effective manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborate with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes to streamline support workflows

Essential Qualifications

• 1 year of relevant, customer-facing work experience
• 2 Year Associates Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

• Tech/start-up work experience
• Knowledge of intercom and/or experience with other chat platforms

What We Offer

As a full-time member of our team, you'll enjoy a range of benefits, including:

• 100% remote work within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Career Growth and Development

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Chat Support Associate, you'll have the opportunity to:

• Develop your customer-facing skills and expertise
• Work cross-functionally with various teams to gain a deeper understanding of our business
• Contribute to the development and expansion of our support processes and workflows
• Take on additional responsibilities and challenges as you grow in your role

Our Culture and Values

At blithequark, we pride ourselves on our collaborative, innovative, and customer-centric culture. We value:

• Teamwork and collaboration
• Continuous learning and improvement
• Customer satisfaction and success
• Innovation and creativity
• Diversity, equity, and inclusion

Equal Opportunities and Diversity

blithequark is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

A Word of Caution

As you search for job opportunities, please be aware that scammers may be operating in the industry, impersonating employees and attempting to deceive job seekers. To protect yourself, remember that:

• Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed)
• Authentic communications from our company will only come through verified email addresses and phone numbers
• We will never request sensitive personal or financial information from you during the application process

Join Our Team!

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Chat Support Associate, you'll play a critical role in shaping the user experience and driving the success of our platform. Don't miss out on this chance to be part of a dynamic and innovative team that's transforming the animal health industry.

Apply now and take the first step towards a rewarding career with blithequark!