Experienced Full Stack Customer Support Specialist - Remote Operations and Customer Center at Blithequark

Join the Heartbeat of Blithequark's Global Operations: A Unique Co-op Opportunity

Blithequark's Operations and Customer Center (OCC) is at the forefront of the aviation industry, serving as the operational hub for strategic and tactical decision-making. We're seeking highly motivated co-op students to join our team for a minimum of three alternating work terms (Fall 2024, Summer 2025, and Spring 2026). As a co-op student at Blithequark, you'll collaborate with aviation professionals, utilizing data to solve operational business challenges and drive success.

About Blithequark and the OCC

Blithequark is a leading player in the aviation industry, renowned for its commitment to excellence and customer satisfaction. The OCC is the central nervous system of Blithequark's operations, responsible for ensuring seamless flight operations, managing disruptions, and providing top-notch customer support. Our team is dedicated to delivering exceptional results, and we're looking for talented co-op students to join our dynamic team.

Co-op Assignments

As a co-op student at Blithequark, you'll have the opportunity to work on exciting projects and contribute to the success of our operations. Your responsibilities may include:

• Load Control Center: You'll be responsible for aircraft weight and balance, fuel distribution, and ensuring compliance with manufacturer and company specifications. You'll also work with the LCC's back office to create applications and efficiencies that reduce workload for the frontline team.
• Fuel System: You'll develop strategies, tools, and sustainability policies for annual jet fuel consumption. You'll research and develop methods to determine safe and efficient fuel loads, improve aircraft routing, and enhance cargo forecasting.

Key Responsibilities

As a co-op student at Blithequark, you'll be expected to:

• Collaborate with aviation professionals to solve operational business challenges
• Utilize data to drive decision-making and improve operational efficiency
• Develop and implement new processes and tools to enhance customer support
• Work effectively in both group and individual settings
• Prioritize safety and security for yourself and others
• Embrace diverse people, thinking, and styles

Requirements to Succeed

To be successful as a co-op student at Blithequark, you'll need:

• A bachelor's degree in Computer Science, Analytics, Economics, Industrial Engineering, Aviation Management, or a related 4-year degree program
• Availability to work for three alternating semesters in a remote setting, Monday through Friday
• Enrollment in an educational institution throughout the co-op program
• Willingness and ability to learn new skills and take on new challenges
• Team-first attitude with a focus on team success
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Comfortable working in both group and individual settings
• Prioritizes safety and security for oneself and others
• Embraces diverse people, thinking, and styles
• A high school diploma, GED, or high school equivalency
• At least 18 years old and authorized to work in the US

Preferred Qualifications

We prefer candidates with:

• Familiarity or experience with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint
• Understanding of airline operations, scheduling, and planning
• History of leadership roles in student and community organizations
• Passion for a future career in the aviation industry and serving Blithequark's customers

What We Offer

As a co-op student at Blithequark, you'll have access to:

• A competitive salary: $65,000 - $75,000 per year
• A comprehensive benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• The chance to work with a talented team of aviation professionals

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our co-op students grow and develop their skills. You'll have access to:

• Mentorship and guidance from experienced professionals
• Training and development programs
• Opportunities to take on new challenges and responsibilities
• A supportive and collaborative work environment

Work Environment and Company Culture

At Blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is dedicated to delivering exceptional results, and we're looking for co-op students who share our passion for excellence. You'll have the opportunity to work with a talented team of aviation professionals, collaborate on exciting projects, and contribute to the success of our operations.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package, including:

• A competitive salary: $65,000 - $75,000 per year
• A comprehensive benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Conclusion

If you're a motivated and talented co-op student looking for a unique opportunity to join a dynamic team, we encourage you to apply to Blithequark. Our co-op program offers a chance to work on exciting projects, develop your skills, and contribute to the success of our operations. We look forward to hearing from you!