Experienced Full Stack Customer Service Representative – Remote Medicaid Account Processing

Are you a customer service professional with a passion for delivering exceptional support to individuals and families? Do you have a strong background in healthcare, human services, or customer service? Are you looking for a challenging and rewarding remote opportunity with a reputable company? Look no further! blithequark is seeking an experienced Full Stack Customer Service Representative to join our team and help process Medicaid accounts for the state of Maryland.

About blithequark

blithequark is a leading workforce management services company with over 30 years of experience delivering strategic solutions to large and small businesses across various industries. Our company is built on a foundation of trust, partnership, and expertise, and we take pride in matching the right candidate with the right client for the right position. With a team of over 2,000 employees working in 40+ states and some international locations, blithequark is committed to providing the best opportunities to the most talented candidates in a multitude of industries.

Job Summary

As a Full Stack Customer Service Representative at blithequark, you will be responsible for providing exceptional support to individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the Maryland Health Connection (MHC). You will assist individuals regarding eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange. You will utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers to ensure delivery of high-quality service for all Maryland consumers.

Responsibilities

* Provide exceptional customer service to individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the MHC

• Assist individuals regarding eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange
• Utilize the State's eligibility and enrollment portal and CRM software and other State systems to perform all tasks and duties for HIX customers
• Ensure delivery of high-quality service for all Maryland consumers
• Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed performance metrics and productivity standards
• Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices

Requirements

* High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered

• Background in healthcare, human services, or customer service
• Experience in data entry and call centers
• Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously
• Recent call center experience required
• Must live in the state of Maryland
• Must have perfect attendance during training and nesting (7 weeks)
• Must have own equipment (BYOD) that meets the following requirements:

+ Desktop or Laptop with Intel Core i5 Processor or higher with 8GB Memory (No Celeron or Pentium processors) + Desktop or laptop have a minimum of 256GB hard drive + Windows 10 or 11 + Minimum of 1 USB Gen 2 or newer port (wired headset) + 1 RJ-45 connection for a wired connection to internet router + Wired Headset and microphone with a USB Gen2 or newer connection + Video camera capability, necessary for training + NO Mac books, Chromebooks, iPads or Tablets allowed. They are not compatible with our system.

Equipment and Internet Connection Requirements

* Wired internet connection from computer to router or modem

• Download speed 100 MBPS minimum
• Upload speed 10 MBPS minimum
• Must complete the ISP Speed Test using the computer you will be working on
• Must email a screenshot of your computer processor specs
• Must respond with a photo of the headset you will be using for work
• Must respond with your PC available storage amount

Training Schedule

* Training will take place between 9:30am-6:00pm EST, M-F (Day 1-7) and 9:30am-6:00pm EST M-F (Day 8-15)

• Nesting will take place between 9:30am-6:00pm EST for 4 weeks
• Monday – Friday schedules will remain between 9:30 am- 6:00pm after training

Benefits

* Competitive hourly rate of $16.63

• Opportunity to work from home with a reputable company
• Ongoing training and professional development to stay up-to-date on industry trends and best practices
• Collaborative and supportive work environment
• Opportunity to make a difference in the lives of Maryland consumers

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Apply for this job