Experienced Remote Customer Service Representative/Dispatcher – HVAC and Plumbing Industry

About Us

At SSI, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to values has been the driving force behind our success, and we're now seeking a talented Remote Customer Service Representative/Dispatcher to join our team.

Job Role

As a Remote Customer Service Representative/Dispatcher, you'll play a vital role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database
• Making daily outbound phone calls to customers
• Routing technicians based on location
• Maintaining a positive team atmosphere with all members of the dispatch team

Our ideal candidate will be able to work independently as well as within the dispatch team, handle high call volumes, and accurately document information into our customer database (Service Titan). If you're a reliable and detail-oriented individual with excellent communication skills, we encourage you to apply.

Positions Schedule

We offer a flexible schedule to accommodate your needs:

• Wednesday: In the Chantilly office from 8 AM to 5 PM (one hour lunch break)
• Monday-Friday: Remote work from home from 8 AM to 5 PM (one hour lunch break) (not on Wednesday)

Qualifications

To be successful in this role, you'll need:

• Previous call center experience – at least 1 year
• The ability to type at least 70 words per minute
• Excellent communication and problem-solving skills
• The ability to work independently as well as within the dispatch team
• Familiarity with main cities and locations in Northern Virginia
• The ability to accurately document information into our customer database (Service Titan)

Remote Work Qualifications

To ensure your success in a remote work environment, we'll provide:

• A laptop and cell phone
• High-speed internet (candidates must provide)
• A quiet workspace with minimal background noise (candidates must provide)

Benefits and Culture

We're committed to providing a supportive and rewarding work environment:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education with periodic classes

Career Growth Opportunities

We're dedicated to helping our employees grow and develop their careers:

• Opportunities for advancement within the company
• Training and development programs to enhance your skills
• A supportive team environment that encourages collaboration and growth

Work Environment and Company Culture

We're proud of our company culture, which values:

• Integrity and trust
• Respect and empathy
• Teamwork and collaboration
• Continuous learning and growth

Compensation and Perks

We offer a competitive salary and a range of benefits to support your well-being:

• A competitive salary
• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education with periodic classes

Ready to Join Our Team?

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and grow your career in the HVAC and Plumbing industry.