Experienced Full Stack Customer Service Representative – Shareholder Communications and Proxy Management for Fully Remote Work Environment

Join the Team at blithequark: Where Customer Experience Meets Innovation

blithequark is a leading provider of shareholder communications and proxy management services, working with top clients across various industries. We're currently seeking a highly skilled and experienced Customer Service Representative to join our National Campaigns Unit team in a fully remote capacity. As a Customer Service Representative, you will play a critical role in delivering exceptional service to our clients and stakeholders, providing support, and resolving issues in a fast-paced and dynamic environment.

About Our Industry and blithequark

The shareholder communications and proxy management industry is a complex and highly regulated space, requiring expertise and attention to detail. At blithequark, we're committed to providing innovative solutions and exceptional service to our clients, while fostering a culture of collaboration, inclusivity, and growth. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We're an equal opportunity employer, dedicated to creating a diverse and inclusive work environment that values individual perspectives and contributions.

Key Responsibilities:

• Provide exceptional customer service and support to shareholders, responding to inbound, outbound, and email inquiries in a timely and professional manner.
• Address contested proxy meetings, providing accurate information and guidance to shareholders, and directing them to the correct voting resources.
• Communicate key messages to shareholders, emphasizing the importance of accurate information and the company's commitment to their best interests.
• Engage with shareholders, responding to their concerns, and providing solutions to their issues.
• Collaborate with team members to achieve shared goals and objectives, participating in chat discussions and completing tasks as assigned.
• Maintain accurate records and perform data entry tasks as required.

Essential Qualifications:

• High school diploma or GED required.
• 6 months or more of customer service, data entry, or related experience.
• Good speaking voice and excellent communication skills.
• Ability to read and correct grammar, with strong English language skills.

Preferred Qualifications:

• Previous experience in a call center or customer service environment.
• Familiarity with shareholder communications and proxy management.
• Experience working in a remote or virtual team environment.

Equipment Requirements:

• MacBook (current operating system) or Windows (10 or 11) – no Lenovo, Chrome, etc.
• USB headsets (no wireless).
• Dual monitors are beneficial but not required.
• Internet speed: 50 download/10 upload.
• Ability to come off mute when called on, with materials open and participation in chat discussions.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a remote team.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our team members. We offer a range of learning benefits, including:

• Comprehensive training programs.
• Career advancement opportunities.
• Professional development and mentorship.
• Access to industry-leading tools and technologies.

Work Environment and Company Culture:

blithequark is a dynamic and innovative company, with a strong culture of collaboration and inclusivity. We offer a range of benefits, including:

• Fully remote work environment.
• Flexible working hours.
• Competitive compensation and benefits package.
• Opportunities for professional growth and development.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Competitive hourly rate.
• Comprehensive benefits package.
• Paid time off and holidays.
• Opportunities for bonuses and performance-based incentives.

Conclusion:

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you'll play a critical role in delivering exceptional service to our clients and stakeholders, while working in a dynamic and innovative environment. Don't miss this chance to join our team and take your career to the next level!

Apply now and become a part of our team at blithequark!