Principal Solutions Consultant - Customer Service at blithequark
Are you a passionate and innovative professional with a knack for driving digital transformation initiatives and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of visionary solutions consultants at blithequark as a Principal Solutions Consultant - Customer Service.
About blithequark
blithequark is a leading provider of innovative software solutions that empower businesses to deliver exceptional customer experiences. Our cutting-edge technology and expert team of solutions consultants help organizations like yours unlock new revenue streams, improve customer satisfaction, and drive business growth. As a Principal Solutions Consultant - Customer Service, you will play a critical role in shaping the future of customer service and experience at blithequark.
What You'll Do at blithequark
As a Principal Solutions Consultant - Customer Service, you will be the go-to expert for blithequark's Customer Service solution, driving digital transformation initiatives with our customers and helping them unlock the full potential of our technology. Your key responsibilities will include:
- Creating highly engaging demonstrations and presentations that help customers visualize and transform their employee and customer experiences using the latest innovative Customer Service technology
- Presenting tailored solutions, leading workshops, creating solution architectures, and facilitating client engagements to address needs and develop effective selling and solution delivery strategies
- Acting as a trusted advisor to our customers, partners, and internal teams, helping them understand the value and potential of blithequark's Customer Service solution
- Being a recognized thought leader and domain expert in Customer Service/Experience (CX) and blithequark's Customer Service solution, with a track record of excellent presentations and event speaking
- Collaborating with field teams and clients to evangelize solutions that will help them achieve results through innovation and adoption of initiatives, reusable assets, and selling programs
- Fostering strong partnerships with internal leaders in Product Development, Product Marketing, Alliances, Industry Business Units, and other peer Specialist organizations globally at blithequark
- Staying ahead of the curve and providing a view on relevant technology trends and competitive solutions that are of interest to our customers, sharing that knowledge with the regional industry solution consulting teams and creating reusable best practice assets such as value propositions, white-papers, presentations, workshops, and demos
Who You Are
We're looking for a passionate and innovative professional with a knack for driving digital transformation initiatives and delivering exceptional customer experiences. If you have:
- Technical/business experience in client-facing roles such as presales, consulting, technical enablement, or software application development and delivery
- The ability to inspire others and take a lead role without requiring a formal manager role
- A recognized, technically astute, expert in Customer Service and blithequark's platform in general, with firsthand knowledge of Contact Center technologies: telephony, digital channels, CCaaS, content & knowledge, WFM, etc.
- Strategic thinking and the ability to build and present robust product demos, combined with the communication skills needed to develop customer relationships by listening to, understanding, and anticipating client needs (business and IT)
- Experience in software development and architecture, project management, requirements engineering, product management, and solution architecture
- A technical strategist, innovator, and entrepreneur able to come up with fresh ideas, develop, and execute them to scale the business in alignment with the broader Customer Service strategy and commercial goals
- A strong mentor to others in the organization to help support training and mentorship for the field, scaling the organization's knowledge in Customer Service
What You've Accomplished
We're looking for a professional with extensive experience developing and/or selling enterprise software solutions to large enterprise clients, with a track record of:
- Working in a complex, matrixed environment to build, scale, and develop business and technical relationships
- Delivering POCs and custom demonstrations and educating customers on product capabilities
- Having experience and expertise within the typical Contact/Service Center for large enterprise clients, with intimate knowledge of the various technologies in play across servicing channels
What blithequark Offers You
As a Principal Solutions Consultant - Customer Service at blithequark, you can expect:
- Gartner Analyst-acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Join Our Team
If you're a passionate and innovative professional with a knack for driving digital transformation initiatives and delivering exceptional customer experiences, we invite you to join our team of visionary solutions consultants at blithequark. Apply now to become a Principal Solutions Consultant - Customer Service and help shape the future of customer service and experience at blithequark. Apply Job! Apply for this job