Experienced Customer Service Representative - Healthcare - Seasonal Provider Services

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where innovation and technology come together to transform lives? If so, we invite you to join blithequark, a pioneering healthcare software company that's revolutionizing the way health plans and care management organizations serve their members. Located in Glendale, CA, blithequark is a remote-friendly workplace that values flexibility, collaboration, and continuous learning. As a Seasonal Provider Services Representative, you'll play a vital role in our mission to modernize healthcare by building powerful technology that provides an amazing user experience, scalability, and automation.

About blithequark

blithequark is a trailblazing healthcare software company that's disrupting the status quo by harnessing the power of artificial intelligence (AI), natural language processing (NLP), and advanced analytics. Our self-service platform mines health data to enable health plans to focus on delivering high-quality care, while technology takes care of the complex and repetitive tasks. We're not just building software – we're building a better future for healthcare.

Job Summary

We're seeking a highly motivated and customer-focused Seasonal Provider Services Representative to join our team. As a key member of our Provider Services team, you'll be responsible for coordinating and collecting medical records from provider offices, medical groups, and other medical facilities and/or entities. This is a seasonal project focused on IVA, Prospective, and Risk, and you'll work closely with our teams to ensure seamless operations and exceptional customer experiences.

Key Responsibilities

* Make outbound calls to provider offices and answer inbound calls to ensure timely and effective communication

• Investigate, conduct research, and analyze customer data to inform outreach efforts
• Work collaboratively with our teams to achieve daily goals and objectives in a fast-paced environment
• Provide problem resolution through effective communication (via phone and email)
• Participate in projects of limited scope and complexity, following established procedures and receiving supervision as needed

Competencies, Knowledge, and Skills

* Ability to manage and prioritize multiple tasks with ease

• Excellent written and verbal communication skills, with a focus on customer-centricity
• Ability to develop, prioritize, and accomplish goals in a dynamic environment
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
• Detail-oriented with a keen eye for accuracy
• Effective listening and critical thinking skills to resolve complex issues
• Effective problem-solving skills with attention to detail

What We Offer

* Competitive hourly rate of $18.50

• Flexible remote work arrangement, with a focus on work-life balance
• Opportunities for professional growth and development in a dynamic and innovative industry
• Collaborative and supportive team environment that values diversity, equity, and inclusion
• Access to cutting-edge technology and tools to enhance your skills and productivity
• Recognition and rewards for outstanding performance and contributions

Work Environment and Culture

At blithequark, we're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Our culture values:

• Diversity, equity, and inclusion in all aspects of our work
• Open communication, transparency, and feedback
• Continuous learning and professional development
• Collaboration and teamwork to achieve shared goals
• Work-life balance and flexibility to support our employees' well-being

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion in all aspects of our work. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state, and local law.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team of innovators, thinkers, and doers who are shaping the future of healthcare. Apply for this job