Experienced Customer Support Representative – Global Mobile Gaming Community

Are you passionate about delivering exceptional customer experiences and navigating the ever-evolving world of mobile gaming? Do you have a knack for technical problem-solving and a flair for communication? If so, we invite you to join the dynamic team at blithequark, a leading mobile game development company that has captured the hearts of millions worldwide. As a Customer Support Representative at blithequark, you will be at the forefront of providing top-notch support to our global player base, ensuring that our games remain the most enjoyable and engaging experiences for our users. With a strong focus on technical expertise, cultural sensitivity, and a passion for innovation, you will play a vital role in shaping the future of our company and the gaming industry as a whole.

About blithequark

blithequark is one of the most successful mobile game development companies in the world, boasting a revenue ranking among the top 3 globally and a market-leading position in EMEA. Our games have been installed an astonishing 2.3 billion times, with over 30 million people playing them every day. With a presence in multiple regions, including Armenia, Georgia, Kazakhstan, and Montenegro, we offer a unique opportunity to work with a diverse and dynamic team that is passionate about creating unforgettable gaming experiences.

Key Responsibilities

As a Customer Support Representative at blithequark, your primary responsibilities will include:

• Providing technical support for our free-to-play mobile games across multiple platforms, managing player tickets with the assistance of support engineers
• Engaging with a global player base, offering technical advice and assistance to ensure seamless gaming experiences
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for comprehensive solutions
• Utilizing your research skills to develop innovative solutions and enhance our support services
• Staying up-to-date with the latest technical developments and industry trends to provide expert advice and guidance to our players

Requirements

To succeed in this role, you will need to possess:

• Excellent communication skills in English, both verbal and written
• Excellent communication skills in German, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred, but not essential

Essential Qualifications

* 1-3 years of experience in customer support or a related field

• Strong technical problem-solving skills and ability to learn quickly
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong research and analytical skills
• Proficiency in multiple languages, including English, German, and Russian

Preferred Qualifications

* Experience working in a gaming or technology-related industry

• Knowledge of mobile game development and technical support
• Familiarity with customer relationship management (CRM) software and tools
• Certification in customer support or a related field

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Technical expertise in mobile game development and support
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong research and analytical skills
• Proficiency in multiple languages, including English, German, and Russian
• Ability to learn quickly and adapt to new technologies and processes
• Strong problem-solving and critical thinking skills
• Ability to work collaboratively with diverse teams and stakeholders

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Representative, you will have access to:

• Regular training and development programs to enhance your technical skills and knowledge
• Opportunities for career advancement and professional growth
• Access to discounted English language courses and other educational resources
• Participation in internal bootcamps and workshops to stay up-to-date with the latest industry trends and technologies
• Mentorship and coaching from experienced professionals in the field

Work Environment and Company Culture

As a remote or on-site employee at blithequark, you will be part of a dynamic and inclusive team that values diversity, creativity, and innovation. Our company culture is built on the principles of collaboration, open communication, and mutual respect. We offer a range of benefits and perks to support your well-being and work-life balance, including:

• Generous paid vacation days and sick leave
• Reimbursement for online sessions with a psychologist and access to discounted healthcare services
• Gym memberships and fitness app subscriptions
• Participation in charity projects and employee-led initiatives
• Access to our state-of-the-art offices and facilities in Armenia, Georgia, Kazakhstan, and Montenegro

Compensation, Perks, and Benefits

As a Customer Support Representative at blithequark, you can expect a competitive salary and benefits package, including:

• A generous salary and bonus structure
• Comprehensive health insurance and access to discounted healthcare services
• Reimbursement for online sessions with a psychologist and other wellness-related expenses
• Access to our state-of-the-art offices and facilities in Armenia, Georgia, Kazakhstan, and Montenegro
• Participation in charity projects and employee-led initiatives
• Opportunities for career advancement and professional growth

Conclusion

If you are a motivated and customer-focused individual with a passion for mobile gaming and technical support, we invite you to join our dynamic team at blithequark. As a Customer Support Representative, you will have the opportunity to work with a global player base, develop your technical skills and knowledge, and contribute to the creation of unforgettable gaming experiences. Apply now to take the first step in your career journey with blithequark! Apply for this job