Job Title: Fiber Customer Support Analyst – Join the blithequark Team and Deliver Exceptional Customer Experience

Job Description:

Welcome to blithequark, Where Innovation Meets Customer Service

At blithequark, we're not just a company – we're a community of passionate individuals who share a common goal: to empower people's lives through cutting-edge technology and exceptional customer service. As a Fiber Customer Support Analyst, you'll be at the forefront of this mission, helping our customers navigate the world of fiber internet, voice, and video services. If you're ready to join a dynamic team that values creativity, innovation, and customer satisfaction, we invite you to explore this exciting opportunity.

About blithequark

blithequark is a leading provider of innovative communication and entertainment solutions. We're committed to powering and empowering people's lives by connecting them to what brings them joy. Our team is a community of individuals who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.

Your Role in Our Team

As a Fiber Customer Support Analyst, you'll join our tech support team in a call center to help our Fios customers with their voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For

To succeed in this role, you'll need a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.

Essential Qualifications:

* A related Associate Degree or 2+ years' relevant experience. * Technical support call center experience.

Preferred Qualifications:

* Experience with fiber internet, voice, and video services. * Knowledge of communication and networking components. * Strong analytical and problem-solving skills. * Ability to work in a team environment and provide excellent customer service.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include: * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance and tuition assistance * Award-winning total rewards package

Compensation and Benefits

The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're ready to join a dynamic team that values innovation, customer satisfaction, and community, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. We look forward to hearing from you! Apply Now! Apply for this job