Experienced REMOTE Live Chat Customer Support Specialist – Shipping Container Sales and Support

Are you a highly motivated and customer-centric individual with excellent communication skills? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark, a leading shipping container supplier based in Tampa, Florida, as a REMOTE Live Chat Customer Support Specialist. At blithequark, we're passionate about providing exceptional customer experiences, and we're looking for a talented individual to join our team and help us achieve this goal. As a REMOTE Live Chat Customer Support Specialist, you'll be the first point of contact for our customers, answering their questions, resolving their issues, and providing them with the information they need to make informed decisions about our shipping containers.

About blithequark

blithequark is a leading shipping container supplier based in Tampa, Florida. We specialize in providing high-quality, used and new shipping containers to customers across the US. Our team is dedicated to delivering exceptional customer experiences, and we're committed to building long-term relationships with our customers.

Job Summary

We're seeking a highly motivated and customer-centric REMOTE Live Chat Customer Support Specialist to join our team. As a REMOTE Live Chat Customer Support Specialist, you'll be responsible for answering live chats, providing exceptional customer service, and resolving customer issues in a timely and professional manner. You'll work closely with our sales team to ensure that customers receive the information they need to make informed decisions about our shipping containers.

Key Responsibilities

* Answer live chats from customers, providing exceptional customer service and resolving their issues in a timely and professional manner

• Work closely with our sales team to ensure that customers receive the information they need to make informed decisions about our shipping containers
• Provide product information, pricing, and availability to customers
• Respond to customer inquiries, resolve issues, and escalate complex issues to the sales team as needed
• Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction
• Participate in ongoing training and development to improve product knowledge and customer service skills
• Collaborate with the sales team to identify opportunities to upsell and cross-sell our products and services

Essential Qualifications

* 1+ year of experience in a customer-facing role, preferably in a sales or customer support environment

• Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner
• Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and escalate as needed
• Proficiency in a CRM system, with the ability to navigate and utilize the system to manage customer interactions
• Ability to work independently, with minimal supervision, and as part of a remote team
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Preferred Qualifications

* Experience in the shipping or logistics industry, with knowledge of shipping containers and related products and services

• Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP)
• Experience with live chat software, such as Zendesk or Freshdesk
• Proficiency in multiple languages, with the ability to communicate with customers in their native language

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner

• Strong problem-solving and analytical skills, with the ability to resolve complex issues and escalate as needed
• Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work independently, with minimal supervision, and as part of a remote team
• Strong product knowledge, with the ability to provide customers with accurate and up-to-date information about our shipping containers and related products and services

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a REMOTE Live Chat Customer Support Specialist, you'll have access to ongoing training and development opportunities, including:

• Ongoing training and development to improve product knowledge and customer service skills
• Opportunities to participate in sales and customer service training programs
• Access to industry-leading tools and technologies, including CRM systems and live chat software
• Opportunities to work with a talented and experienced team of customer support professionals
• A dynamic and fast-paced work environment, with opportunities to learn and grow

Work Environment and Company Culture

At blithequark, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a REMOTE Live Chat Customer Support Specialist, you'll have the opportunity to work from home, with a flexible schedule that allows you to balance your work and personal life. Our company culture is built on the following values:

• Customer-centricity: We're committed to providing exceptional customer experiences, and we're looking for employees who share this value.
• Collaboration: We believe that collaboration and teamwork are essential to achieving our goals, and we're looking for employees who are willing to work together to achieve success.
• Innovation: We're committed to staying ahead of the curve, and we're looking for employees who are innovative and forward-thinking.
• Integrity: We're committed to doing the right thing, even when it's difficult, and we're looking for employees who share this value.

Compensation, Perks, and Benefits

As a REMOTE Live Chat Customer Support Specialist, you'll receive a competitive salary and benefits package, including:

• Base salary of $500 per month
• 5% commission on sales, with an average commission of $20-$30 per container sold
• Paid training and development opportunities
• Paid sick days and paid days off
• Holidays, including Christmas, Christmas Eve, Thanksgiving, 4th of July, New Years Day, and New Years Eve
• Opportunities to participate in company incentives and rewards programs

How to Apply

If you're a highly motivated and customer-centric individual with excellent communication skills, we invite you to apply for this exciting opportunity to join blithequark as a REMOTE Live Chat Customer Support Specialist. Please email your resume and a cover letter to [insert email address] with the subject line "REMOTE Live Chat Customer Support Specialist." We look forward to hearing from you! Apply for this job