Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

Are you a motivated and customer-focused individual looking to grow your career in a dynamic and supportive team? Do you have a passion for delivering exceptional service and a growth mindset that thrives in a fast-paced environment? If so, we invite you to join blithequark, a leading provider of remote fractional CSRs to home service businesses, as an Experienced EST Fully Remote Customer Service Specialist.

About blithequark

At blithequark, we're dedicated to making a difference in the lives of people in the trades. We believe in serving our clients and their employees with genuine care, helping them succeed in their businesses. As a remote fractional CSR, you'll play a vital role in supporting home service businesses, such as HVAC, plumbing, and electrical services, by handling daily office tasks and providing top-notch customer service. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join us on our journey.

Who We're Looking For

We're seeking a highly motivated and customer-focused individual who is eager to grow their career in a dynamic and supportive team. As an Experienced EST Fully Remote Customer Service Specialist, you'll be responsible for overseeing daily office operations, coordinating and scheduling technicians, and providing exceptional customer service. If you have a growth mindset, are self-motivated, and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities

As an Experienced EST Fully Remote Customer Service Specialist, your key responsibilities will include:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be successful in this role, you'll need:

• Experience in scheduling or dispatching
• Experience in a similar industry, such as plumbing, HVAC, or electrical services (a plus)
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials (a plus)
• Must pass a background check

Technical Requirements

To ensure a seamless and efficient work experience, you'll need:

• A desktop or laptop with a webcam, speakers, and a second monitor
• An operation system based on Windows or Mac
• A reliable internet connection with supportable speeds and a router easily accessible from your workspace
• A minimum of 8GB RAM on your Windows or Mac desktop or laptop

Position Details

As an Experienced EST Fully Remote Customer Service Specialist, you'll enjoy:

• A remote, full-time position with a regular schedule (Monday - Friday, 8am - 5pm EST)
• Opportunities to grow your career and develop your skills in a dynamic and supportive team
• A competitive compensation package, including benefits and perks
• A chance to make a real difference in the lives of people in the trades

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As an Experienced EST Fully Remote Customer Service Specialist, you'll enjoy:

• A dynamic and supportive team that's passionate about delivering exceptional results
• Opportunities to develop your skills and grow your career in a fast-paced environment
• A competitive compensation package, including benefits and perks
• A chance to make a real difference in the lives of people in the trades

How to Apply

If you're a motivated and customer-focused individual looking to grow your career in a dynamic and supportive team, we'd love to hear from you! Please submit your application through our website, and our hiring team will review your qualifications and experience. We look forward to hearing from you!

Note

Please allow our hiring team time to process all applications, and do not call to check the status of your application. Our hiring team will reach out to you if they have any questions. Thank you for your patience and understanding. Apply Now! Apply for this job