Experienced Customer Support Specialist (Weekends Only, Part-Time, Remote) – Transportation Demand Management and Customer Service

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team as an Experienced Customer Support Specialist (CSS) for our CT _rides_ project. As a key member of our team, you will play a vital role in providing individualized, customized, and detailed customer service experiences to commuters and stakeholders across Connecticut.

About blithequark

At blithequark, we're delivering a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities. As the world's trusted infrastructure consulting firm, we partner with clients to solve the world's most complex challenges and build legacies for future generations. With accelerating infrastructure investment worldwide, our services are in great demand, and we invite you to bring your bold ideas and big dreams to join our global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers, and other professionals.

Job Description

As an Experienced Customer Support Specialist, you will be responsible for providing accurate, polite, and responsive telephone, email, and web-based customer service support to commuters and stakeholders across Connecticut. You will develop familiarity with transportation services in Connecticut, multi-task across multiple web-based and printed sources to locate relevant transportation information, and provide responses to in-bound telephone inquiries, including transferring calls to related services when appropriate.

Key Responsibilities:

* Provide accurate, polite, and responsive telephone, email, and web-based customer service support to commuters and stakeholders across Connecticut.

• Develop familiarity with transportation services in Connecticut.
• Multi-task across multiple web-based and printed sources to locate relevant transportation information.
• Provide responses to in-bound telephone inquiries, including transferring calls to related services when appropriate.
• Use Live Chat program to respond to customer inquiries online.
• Monitor multiple email accounts and provide written responses to inquiries.
• Compile and issue time-sensitive service alerts via multiple communication channels.
• Create and provide customized commute plans based on an individual's travel needs.
• Conduct outbound follow-up calls to provide a second level of customer service when appropriate.
• Perform administrative tasks to support outreach and marketing team.
• Communicate with transportation providers to gather and update route/schedule services.
• Utilize CMS and other computer programs and office equipment to accomplish assigned tasks.

Qualifications:

* Minimum Requirements: + High School diploma or equivalent plus two years of experience or demonstrated equivalency of experience and/or education.

• Preferred Qualifications:

+ Previous customer service experience. + Experience using Microsoft Office or Gsuite products.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to multi-task and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong customer service skills and a commitment to delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits:

At blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Support Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer service, transportation, and project management.
• Work on high-profile projects and contribute to the success of our clients.
• Collaborate with a diverse team of professionals from various backgrounds and disciplines.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture:

As a remote employee, you will have the flexibility to work from home or a remote location, with occasional in-office meetings and training sessions. Our company culture is built on a foundation of equity, diversity, and inclusion, and we strive to create a safe and respectful workplace where everyone can bring their whole selves to work. We offer a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

Compensation and Benefits:

The offered compensation will be based on location and individual qualifications, with an expected range of $19.57/hour - $34.24/hour. We also offer a comprehensive benefits program, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any other relevant documents. We look forward to hearing from you!

Equal Opportunity Employer:

blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job