Experienced Full Stack Data Analyst – Performance Analytics and Forecasting for blithequark

Are you a data-driven individual with a passion for storytelling and a knack for extracting insights from complex data sets? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's Consumer Insight, Measurement & Analytics (CIMA) team as a Performance Analyst, where you'll play a critical role in driving business outcomes and guest satisfaction through actionable analytics and insights.

About blithequark

blithequark is a global leader in the entertainment and hospitality industry, with a rich history of innovation and excellence. Our Consumer Insight, Measurement & Analytics (CIMA) team is a middle-of-excellence approach to improvement and decision-making through actionable statistics analytics, integration, and insights. Within CIMA, the Digital and Travel Operations Analytics (DTOA) crew is focused on leveraging best practices in analytics to capture data, analyze, and optimize our digital and contact channels to drive guest satisfaction and business outcomes.

Job Summary

As a Performance Analyst, you'll provide dimension and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. You'll work closely with the DTOA team to conduct forecasting, root-cause analysis, processing, quality assurance, and ad-hoc business analysis, as well as provide analytical support to the local operation and partners across the division. This includes development, management, measurement, and analytics. You'll achieve this role if you're a self-starter, infinitely curious, detail-oriented, enthusiastic about data storytelling, able to handle ambiguity, and meeting strict timelines.

Key Responsibilities

* Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions

• Monitor agent performance, proactively identify areas that require further research, and conduct analyses from start to finish
• Build dashboards and visualizations to inform compelling stories with data
• Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
• Create, maintain, audit, and continuously optimize reports and documents used to manage various programs
• Execute programs critical to the business operation as required under strict timelines

Measurement and Analytics

* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports

• Monitor data quality and document accuracy; improve if needed
• Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
• Apply progressive analytic techniques to test hypotheses and extract actionable insights
• Stay up-to-date with today's data technology trends and share knowledge and best practices with team members

What We're Looking For

* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role

• Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
• Proactive interest in understanding the "Why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Nice-to-Haves

* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses

• Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members
• Graduate degree and/or 4+ years of relevant experience in analytics or data science

Why Join blithequark?

* Opportunity to work with a global leader in the entertainment and hospitality industry

• Collaborative and dynamic work environment with a team of passionate and talented professionals
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Professional development opportunities, including training and education programs
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and detail-oriented individual with a passion for data analysis and storytelling, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job