Experienced Customer Services Representative – Transportation Operations and Customer Experience

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of students, faculty, staff, and visitors? Do you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds? If so, we invite you to join the Transportation team at blithequark as a Customer Services Representative. As a key member of our team, you will be the first point of contact for our customers, providing top-notch service and ensuring that their needs are met with a smile.

About blithequark

blithequark is a leading organization that serves over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. As a division of blithequark Auxiliary Services, we are committed to making a difference in the lives of our customers by providing innovative services that meet their unique needs. Our six central business units – USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum – work together to create the best blithequark experience for future leaders, scientists, filmmakers, engineers, and doctors alike.

The Opportunity

As a Customer Services Representative, you will play a vital role in providing exceptional customer service and maintaining the high standards of excellence that blithequark is known for. You will be responsible for:

• Providing customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers
• Identifying and prioritizing problems and issues related to service area, performing research, offering solutions, options, and strategies, and referring to appropriate person or department as needed
• Training, scheduling, assigning, and prioritizing workloads, interpreting operating policies and procedures, and ensuring timely completion of department's work
• Inspecting vehicle gates daily, performing preventive maintenance, and making minor repairs if required
• Picking up income at pay stations and parking meters, downloading audit reports, and repairing if required
• Meeting with vendors for major repairs, repairing and installing signage throughout university-owned properties, and painting and removing graffiti at parking facilities
• Checking gate entrance (kiosks) for water and supplies, providing university village coverage on a daily basis, and assisting with mobile duties
• Opening and closing of USC HSC/UPC campus, non-key vehicle entries, vehicle battery assistance, barricade and cone off for special details, and assisting with duties related to all special events

The Qualifiers

To be successful in this role, you will need:

• A High School Diploma or equivalent
• 1 year of experience in a fast-paced customer service environment
• Demonstrated customer service and interpersonal skills
• Ability to communicate effectively in English
• Presents oneself professionally, in line with higher education environment
• Valid CA driver's license required, with participation in the Department of Motor Vehicles (DMV) Pull Notice System
• A strong commitment to blithequark's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability

Other Qualifications

While not required, the following qualifications are highly desirable:

• Basic mechanical and electrical troubleshooting skills
• Ability to communicate professionally and work in a team environment
• Good analytical skills and a willingness to take initiatives
• Hands-on experience in technology

What We Prefer

If you have:

• A Bachelor's Degree
• 2 years of experience in a fast-paced environment
• Ability to oversee student, temporary, and/or resource workers

The Trojan Family Rewards

As a member of the blithequark team, you will enjoy a wide variety of benefits and programs that support your well-being and career growth. These include:

• Competitive hourly rate range of $18.86 - $20.00
• Opportunities for career growth and professional development
• A supportive work environment that values diversity, equity, and inclusion
• Access to a range of benefits, including health insurance, retirement plans, and paid time off
• The chance to be part of a dynamic and innovative organization that makes a difference in the lives of students, faculty, staff, and visitors

Join the Trojan Family

If you are passionate about delivering exceptional customer experiences and making a difference in the lives of others, we invite you to join the blithequark team as a Customer Services Representative. Apply today and become part of a dynamic and innovative organization that values diversity, equity, and inclusion. Apply Job! Apply for this job