Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

Are you passionate about delivering exceptional customer experiences and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team of Fiber Customer Support Analysts, where you'll play a critical role in empowering our customers to connect to the digital world.

About blithequark

At blithequark, we're more than just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We believe that everyone deserves access to the best network and entertainment, and we're committed to delivering exceptional service and support to make that happen. Our team is dedicated to anticipating, leading, and believing in the power of listening, and we're always looking for talented individuals who share our values.

Your Role

As a Fiber Customer Support Analyst, you'll be the face of blithequark's customer support team, providing exceptional technical support and service to our Fios customers. You'll join a dynamic team of experts who are passionate about troubleshooting issues, answering technical questions, and delivering solutions that exceed our customers' expectations. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and passionate individual who is committed to delivering exceptional customer service and technical support. You'll have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong technical background, with a related Associate Degree or 2+ years' relevant experience
• Technical support call center experience, with a proven track record of delivering exceptional customer experiences
• The ability to thrive in a fast-paced work environment, with a focus on problem-solving and critical thinking
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Knowledge of communication and networking components, with experience in troubleshooting and resolving technical issues

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that supports your career growth and well-being. Our benefits include:

• Health and wellness benefits, including medical, dental, and vision coverage
• 401(k) Savings Plan, with a company match
• Stock incentive programs, with opportunities for growth and development
• Paid time off, with flexible scheduling options
• Adoption assistance and tuition assistance, to support your personal and professional goals
• A dynamic and inclusive work environment, with opportunities for growth and development

Work Environment and Culture

As a remote Fiber Customer Support Analyst, you'll work from home with occasional in-person trainings and meetings. Our team is committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation and Benefits

The compensation range for this position is between $632.00 and $1,770.50 weekly, based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're passionate about delivering exceptional customer experiences and technical support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.

Diversity and Inclusion

At blithequark, we know that diversity makes us stronger. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Test(s) Required

Computer & Internet Knowledge Test (210), SACS HTML Results

Test Previews

We're excited to invite you to take our Computer & Internet Knowledge Test (210), which will assess your technical skills and knowledge. Please review the test preview to ensure you're prepared for the assessment.

Scheduled Weekly Hours

40

Join the blithequark Team

We're passionate about delivering exceptional customer experiences and technical support, and we're looking for talented individuals who share our values. Join our dynamic team of Fiber Customer Support Analysts and be part of a community that's committed to making a difference in the lives of our customers. Apply today and take the first step towards an exciting career with blithequark! Apply for this job