Experienced Scheduling and Customer Service Agent – Evening and Weekend Virtual Sales Support
Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, technology-rich environment and enjoy working with various industries? If so, we invite you to join blithequark's dynamic team of Perceptionists as an Experienced Scheduling and Customer Service Agent.
About blithequark and the Perceptionist Team
At blithequark, we pride ourselves on being a leading North American provider of small business call center services. Our team of Perceptionists is dedicated to helping businesses capture 100% of their sales opportunities by providing overflow sales support during days, evenings, and weekends. With over 21 years of experience, we have established ourselves as a trusted partner for businesses looking to grow their sales and customer base. Our team members are the face of our clients' businesses, and we take pride in our ability to deliver personalized and helpful caller experiences that build trust and confidence. As a Perceptionist, you will have the opportunity to work with various industries, including Home Inspection, Carpet Cleaning, Maid Service, and Handyman, and become an expert in multiple fields.
Job Responsibilities and Essential Functions
As an Experienced Scheduling and Customer Service Agent, you will be responsible for:
- Making a great first impression on the phone and in person, and fostering a personalized and helpful experience for clients that wins their trust and confidence
- Quickly determining the nature of objections and responding appropriately using active listening skills
- Being proactive and committed to taking action to resolve customer needs
- Understanding the importance of attention to detail and improving skills through practice
- Applying new knowledge or skills quickly and solving problems without being asked
- Enjoying working in a technical workplace and collaborating with a team environment
Key Success Factors
To succeed in this role, you must be:
- Adaptable and committed to sales & customer service excellence
- Able to learn technical and professional knowledge quickly
- Resilient and maintain a high level of energy to maximize performance
- Results-driven and committed to meeting individual and team goals
- Strong PC and problem-solving skills
- Strong verbal and written communication skills
Benefits
As a member of the blithequark team, you can expect:
- Monthly Incentive potential
- Attendance and Retention Bonuses
- Paid time off
- Eligibility for medical, dental, and vision insurance
Required Qualifications
To be considered for this role, you must have:
- A minimum of 4 years of Sales or Customer Service experience
- Results-driven and committed to meeting individual and team goals
- Strong PC and problem-solving skills
- Strong verbal and written communication skills
- Office experience in the following industries is a plus - Home Inspection, Carpet Cleaning, Maid Service, Handyman
Work Environment and Company Culture
As a work-from-home position, you will have the flexibility to work in a comfortable and distraction-free environment. Our team is dedicated to creating a positive and healthy work environment that encourages growth and development. We value our team members' input and feedback and strive to create a culture that is collaborative, inclusive, and supportive.
Compensation and Perks
We offer a competitive compensation package that includes:
- Monthly Incentive potential
- Attendance and Retention Bonuses
- Paid time off
- Eligibility for medical, dental, and vision insurance
How to Apply
If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a personal email address to [insert contact information]. We look forward to hearing from you!
About blithequark
Founded over 21 years ago, blithequark has become one of the largest North American providers of small business call center services. We provide a way for businesses to capture 100% of their sales opportunities by providing overflow sales support during days, evenings, and weekends. Instead of sending customers to voicemail, calls are redirected to a team of specially trained sales representatives who know the business and have the skills to close the sale. For more information about us, please visit our website at [insert website URL].
Join our team today and become a part of the blithequark family!
Apply for this job