Experienced Remote Online Chat Representative – Customer Service & Sales Expert for blithequark
Are you a customer service enthusiast with a passion for sales and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Online Chat Representative!
About blithequark
At blithequark, we're more than just a financial institution – we're a community-driven organization dedicated to serving the needs of our members and the communities we serve. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to our Core Values and our members has earned us a reputation as a trusted partner in financial services.
A Day in the Life of a Remote Online Chat Representative
As a Remote Online Chat Representative, you'll be the face of blithequark, providing exceptional service to our members through various digital channels, including chat, messaging, email, and phone. Your day will be filled with:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels
- Providing support to ensure online membership applications are completed and submitted within a timely manner
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support
- Maintaining a strong working knowledge of blithequark's products and services
Skills and Qualifications
To succeed in this role, you'll need:
- A High School Diploma or equivalent
- 1 year of experience in a customer service position
- Excellent oral, written, and telephone communication skills
- Strong problem-solving and member service skills
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
Work Environment and Culture
As a Remote Online Chat Representative, you'll have the flexibility to work from the comfort of your own home, with the ability to telecommute once training is complete. Our work environment is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees.
Benefits and Perks
As a full-time employee of blithequark, you'll enjoy an array of amazing benefits, including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions
- Health Savings Account with employer contributions for eligible employees
- Employer-Paid Group Life Insurance
- Voluntary Dependent Life Insurance
- Paid Vacation & Sick Leave
- 15 Paid Holidays, including a Cultural Floating Holiday
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
- Paid Time Off to volunteer with approved non-profits and charities
- Tuition Reimbursement Program
Compensation
* Pay Type: Hourly
- Min Hiring Rate: $17.00
- Max Hiring Rate: $20.80
How to Apply
If you're a motivated and customer-focused individual with a passion for sales and problem-solving, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals at blithequark! Apply Now Apply for this job