Experienced Advanced Medical Support Assistant – Remote Healthcare Operations and Patient Care Coordination
About Us
At the Department of Veterans Affairs, we're dedicated to serving those who have served our country. As a leading healthcare provider, we're committed to delivering exceptional care to our nation's heroes and their families. Our team is passionate about making a difference in the lives of our patients, and we're seeking a talented Advanced Medical Support Assistant to join our ranks.Job Summary
We're looking for a highly skilled and compassionate Advanced Medical Support Assistant to join our team at the South Texas Veterans Healthcare System's Contact Center. As an AMSA, you'll play a critical role in providing exceptional patient care and support across multiple ancillary and interprofessional clinics. If you're passionate about delivering top-notch care and have a strong background in healthcare operations and patient care coordination, we encourage you to apply.About the Role
As an Advanced Medical Support Assistant, you'll be responsible for:- Providing access to care via telephone calls, secure messaging, chat, text messaging, and video
- Relaying messages to appropriate staff
- Scheduling, cancelling, and rescheduling appointments and/or consults
- Interpreting and verifying provider orders
- Recommending changes to existing clinic procedures
- Utilizing numerous advanced patient systems in support of multiple clinics
- Developing and/or maintaining effective and efficient communication
- Monitoring appointment requests via multiple electronic sources
- Gathering, verifying, and updating patient medical information
- Processing medication refill requests
- Obtaining and reviewing electronic health records
- Monitoring outpatient appointments
- Determining urgency of appointment scheduling
- Screening and independently routing contacts
- Utilizing various software, hardware system products, and data portals to transfer and capture information electronically
Requirements
To be successful in this role, you'll need:- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
- Experience and Education: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, one year above high school; OR, equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
- English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
Preferred Qualifications
While not required, we're looking for candidates with:- 1 year Work Experience Scheduling Medical Appointments
- Experience Resolving Customer Complaints
- Experience collaborating with clinical staff
What We Offer
As a valued member of our team, you'll enjoy:- A competitive salary and regular salary increases
- 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
- Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience
- Parental Leave: Up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child
- Child Care Subsidy: Full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
- Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
- Federal health, vision, dental, term life, and long-term care insurance
- A remote work environment