Experienced Senior Learning Specialist – Driving Exceptional Training Experience at blithequark
Are you a passionate Learning Specialist with a knack for creating engaging training experiences? Do you thrive in a dynamic environment where innovation and collaboration are key? If so, we invite you to join blithequark's Amazon Business Customer Service (ABCS) Learning Delivery team as a Senior Learning Specialist. In this role, you will lead and support a team of up to 30 Customer Support Associates, delivering exceptional training experiences that drive long-term success.
About blithequark
blithequark is a leading organization that is revolutionizing the way businesses operate. With a strong focus on innovation and customer satisfaction, we strive to create a work environment that is inclusive, diverse, and supportive. Our team of experts is dedicated to delivering exceptional training experiences that empower our associates to excel in their roles. As a Senior Learning Specialist at blithequark, you will be part of a dynamic team that is passionate about learning and growth.
Key Responsibilities
As a Senior Learning Specialist at blithequark, you will be responsible for leading and supporting a team of up to 30 Customer Support Associates. Your primary focus will be on providing an exceptional training experience that encourages long-term success. Some of your key responsibilities will include:
- Supervising structured learning metrics and overseeing their results for the assigned territory and region
- Managing live performance metrics end-to-end for the assigned territory
- Conducting learning sessions on new processes and delivering various training courses as continuous learning, new hire batches, transfer batches, etc.
- Maintaining data and analysis through reports on Excel (as per business requirements)
- Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
- Partnering with operational stakeholders as a key point of contact for the Learning Experience team
- Identifying learning coaches and certifying them
- Leading individual improvement projects to enhance business performance
- Driving quality and learning metrics
- Conducting chime sessions and classroom sessions with stakeholders
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- 2+ years of experience in training delivery roles
- 1 year of experience in Customer Service or customer service-related work experience
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Highly accurate and fluent in Japanese and English
- Spoken and written accuracy and fluency in Japanese and English
- Flexible to work within a 24/7 x 365 days global team across a variety of time zones
- Knowledge of adult learning, content design, and facilitation
Preferred Qualifications
While not essential, the following preferred qualifications will make you a strong candidate for this role:
- Experience as a trainer, corporate training specialist, or related position
- Project management skills with the ability to supervise multiple projects
- Strong ability to multi-task
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong leadership and coaching skills
- Ability to analyze data and make informed decisions
- Proficiency in instructional design and delivery
- Knowledge of adult learning principles and theories
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and critical thinking skills
- Ability to build and maintain relationships with stakeholders
Career Growth Opportunities and Learning Benefits
As a Senior Learning Specialist at blithequark, you will have access to a range of career growth opportunities and learning benefits, including:
- Opportunities for professional development and growth
- Access to training and development programs
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Opportunities to work on high-impact projects and initiatives
Work Environment and Company Culture
blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on a set of core values that include:
- Innovation and creativity
- Customer satisfaction and loyalty
- Collaboration and teamwork
- Continuous learning and growth
- Integrity and ethics
As a Senior Learning Specialist at blithequark, you will be part of a dynamic team that is passionate about learning and growth. You will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional training experiences.
Compensation, Perks, and Benefits
As a Senior Learning Specialist at blithequark, you will be offered a competitive compensation package, including:
- Salary: $_______ per year
- Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off
- Perks: Flexible work arrangements, professional development opportunities, and recognition and rewards for outstanding performance
Conclusion
If you are a passionate Learning Specialist with a knack for creating engaging training experiences, we invite you to join blithequark's Amazon Business Customer Service (ABCS) Learning Delivery team as a Senior Learning Specialist. In this role, you will have the opportunity to lead and support a team of up to 30 Customer Support Associates, delivering exceptional training experiences that drive long-term success. Apply now to join our dynamic team and take the first step towards a rewarding career at blithequark. Apply for this job