Experienced Business Analyst – Japan Customer Service at blithequark

Are you a data-driven professional with a passion for delivering actionable insights and driving business growth? Do you thrive in fast-paced environments and have a knack for communicating complex technical concepts to non-technical stakeholders? If so, we invite you to join blithequark's award-winning Customer Service team as a Business Analyst, where you'll play a critical role in shaping the customer experience and driving business success.

About blithequark's Customer Service Team

At blithequark, our mission is to be 'Earth's most customer-centric company,' and our Customer Service team is an essential part of that mission. As one of the largest customer service organizations in the world, we provide world-class support to customers 24 hours a day, 7 days a week, and in over 15 languages (and growing). Our tens of thousands of Customer Service Associates around the globe are dedicated to delivering exceptional customer experiences, and we're looking for talented professionals like you to join our team.

Key Responsibilities

As a Business Analyst on our Japan Customer Service team, you'll work closely with program managers to analyze data, build inferences, and deliver compelling and actionable data insights. Your responsibilities will include:

• Developing SQL queries to retrieve data involving complex business logics
• Building automated reports on Excel & visualization tools
• Building and maintaining recurring metrics and reports
• Ad hoc data retrieval and analysis using relational databases, Excel, and other data management systems to fetch raw data and analyze it to develop insights to solve business problems
• Conducting deep dives to identify business performance trends, customer pain points, and potential opportunities for reducing defects & costs, whilst maintaining high bar on Customer Experience
• Supporting program managers during large-scale feature, product, and business launches
• Planning and executing multiple projects, collaborating cross-functionally and geographically

A Day in the Life

As a Business Analyst, your day will be filled with exciting challenges and opportunities to drive business growth. Here's a glimpse into what a typical day might look like:

• Data Extraction: Bringing forward data in a clear & concise manner that will help drive business functions & decisions.
• Deep Dives: Conducting deep dives to identify customer pain points and potential solves for reducing concessions & defects, whilst maintaining high bar on Customer Experience.
• Dashboarding: Creating functional and effective dashboards to enable visibility into KPI's for concessions reduction & insight generation into new areas of opportunity across our various charters.

Essential Qualifications

To succeed in this role, you'll need:

• 2+ years of experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables)
• A Bachelor's degree in Engineering, Mathematics, Statistics, or a similar quantitative discipline
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
• Experience with SQL
• Strong communication skills, with the ability to communicate complex technical problems in simple, plain stories
• English level (Reading, writing, speaking); Japanese Business Level or higher (JLPT N1 or N2)

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Experience using very large datasets
• Ability to present information professionally & concisely with supporting data
• Ability to work effectively & independently in a fast-paced environment with tight deadlines
• Ability to engage with cross-functional teams for implementation of project and program requirements

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Business Analyst, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities to work on high-impact projects and contribute to business growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our Japan Customer Service team is a dynamic and fast-paced environment that's passionate about delivering exceptional customer experiences. We're a team of talented professionals who are dedicated to making a difference, and we're looking for like-minded individuals to join us. Our company culture is built on:

• Collaboration and teamwork
• Innovation and creativity
• Customer obsession
• Ownership and accountability
• Diversity and inclusion

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary that reflects your experience and qualifications
• Bonus opportunities based on performance
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Opportunities for professional development and growth

How to Apply

If you're a motivated and talented professional who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications. We can't wait to hear from you! Apply for this job