Experienced Full Stack Appointment Booking Specialist – Remote Customer Service and Scheduling Expert

About ClinicGrower

ClinicGrower is a leading digital marketing agency that specializes in connecting medical and dental practices with new patients in their community, generating leads, appointments, and sales. As a vital part of their overall business, we deliver results and help grow these practices to new levels. Our success has led to our own growth, and we are now seeking a dedicated Appointment Booking Specialist (ABS) to join our team in a full-time position.

About the Role

We are looking for a self-starter who has a passion for creative thinking, a love for conversations, and superior relationship skills. As an Appointment Booking Specialist, you will be responsible for supporting our clients in a timely and professional manner by booking appointments, delivering excellent conversions, customer service, and nurturing new patients to significantly impact the show rates of patients at medical practices.

Responsibilities

• Use our software (GHL) to text, call, and schedule new patients
• Update daily call tracking reports
• Answer and respond to incoming telephone calls, SMS messages, and emails received by the booking center
• Accurately and efficiently identify prospects, determine eligibility, and schedule their appointment(s)
• Collects and accurately enters demographic information into the Electronic Health Record (EHR); verifies all corrections to be entered into EHR (if applicable)
• Understands and effectively uses booking center training materials; adheres to policies and procedures
• Communicate to manager any improved procedures to facilitate growth in appointment booking center
• Demonstrates the consistent application of top-quality customer service skills
• Supports the Mission, Vision, and Values of ClinicGrower
• Performs other duties as assigned by the manager

Requirements

• Proven experience in appointment booking
• Experience in scheduling appointments
• Must be friendly, assertive, and demonstrate strong communication skills (via phone & email)
• Technically proficient with CRM SOFTWARE (We use GHL)
• Excellent communication skills, with consumers (patients) and cross-departmentally and ability to relay ideas clearly
• Solid experience with office management systems, EHRs, and Google products (Drive, Gmail, Calendar, Docs, Dialer Software)
• An ability to think proactively and prioritize work
• Able to self-direct and properly manage one's time effectively
• Ability to learn quickly and execute at a high level with speed
• Available to work 4-8 hour shifts within M-F 8.30 AM-8.30 PM EST (New York); Must be flexible and able to work additional hours/weekends/holidays if the situation warrants it
• Able to multitask efficiently and without issues
• Reachable and responsive to Client Inquiries and team members (Slack) during working hours
• Strict attention to detail and cross-checking data
• Ability to manage multiple projects consecutively and ability to work under pressure
• Ability to problem solve and provide effective solutions to issues as they arise
• Must be organized and able to update agency CRM regularly and maintain documentation on all client activities
• Autonomy and ability to thrive in remote work environments
• Ability to show up on daily team meetings
• Quality internet for efficiency especially on Zoom/avoiding call drops
• Professional remote work environment to ensure calls and video calls are handled effectively without distraction

Essential Qualifications

We are looking for a candidate with a strong background in appointment booking, scheduling, and customer service. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a remote environment. Experience with CRM software, office management systems, and Google products is also highly desirable.

Preferred Qualifications

We are looking for a candidate who is proactive, able to prioritize work, and manage their time effectively. The ideal candidate will be able to learn quickly, execute at a high level with speed, and be able to work under pressure. Experience with dialer software, electronic health records, and Google products is also highly desirable.

Career Growth Opportunities and Learning Benefits

ClinicGrower offers a range of career growth opportunities and learning benefits, including:

• Professional development and training programs
• Opportunities for advancement and career growth
• Competitive compensation and benefits package
• Flexible work arrangements and remote work options
• Opportunities to work with a dynamic and growing company

Work Environment and Company Culture

ClinicGrower is a dynamic and growing company that values innovation, creativity, and teamwork. We offer a range of benefits and perks, including:

• Flexible work arrangements and remote work options
• Competitive compensation and benefits package
• Professional development and training programs
• Opportunities for advancement and career growth
• Dynamic and growing company culture

Compensation, Perks, and Benefits

ClinicGrower offers a competitive compensation and benefits package, including:

• Competitive hourly rate
• Benefits package, including paid time off and holidays
• Professional development and training programs
• Opportunities for advancement and career growth
• Flexible work arrangements and remote work options

How to Apply

If you are a motivated and results-driven individual who is passionate about customer service and appointment booking, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:

https://hiring.agencygrowthteam.com/hiring-appt-booking-specialist

Join Our Team!

This is a fantastic opportunity to grow your career and join a dynamic and growing company. If you have the skills and passion we're looking for, please submit your application today.