Experienced Associate Clinical Administrative Coordinator – National Remote Work Opportunity for Healthcare Professionals

Are you a highly motivated and organized individual with a passion for delivering exceptional patient care and administrative support? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we encourage you to apply for our Experienced Associate Clinical Administrative Coordinator role at UnitedHealth Group. As a key member of our team, you will play a vital role in ensuring the smooth operation of our clinical services, working closely with hospitals, clinics, and healthcare providers to manage requests for services from members and providers.

About UnitedHealth Group

At UnitedHealth Group, we are committed to helping people live healthier lives and making the health system work better for everyone. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and equitable. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our team is dedicated to creating a healthier world, one patient at a time.

About the Role

As an Experienced Associate Clinical Administrative Coordinator, you will be responsible for managing the referral process, processing incoming and outgoing referrals and prior authorizations, and handling resolution/inquiries from members and providers. You will work closely with our clinical team to ensure that patients receive the care they need, when they need it. Your exceptional communication and problem-solving skills will be essential in resolving complex issues and providing exceptional customer service.

Key Responsibilities

* Manage requests for services from members and providers, working closely with hospitals, clinics, and healthcare providers

• Process incoming and outgoing referrals and prior authorizations, ensuring timely and accurate completion
• Handle resolution/inquiries from members and providers, providing exceptional customer service and resolving complex issues
• Collaborate with the clinical team to ensure that patients receive the care they need, when they need it
• Maintain accurate and up-to-date records, ensuring compliance with regulatory requirements
• Participate in ongoing training and professional development to enhance skills and knowledge

Essential Qualifications

* High School Diploma or equivalent work experience

• Must be 18 years or older
• 1+ years of referrals, utilization management experience
• 1+ years of customer service experience analyzing and solving customer problems
• General knowledge of medical terminology
• Experience with Microsoft Word and Excel (ability to create, edit, save, and send documents and spreadsheets)
• Ability to work our normal business hours of Monday - Friday, 8:00am - 5:00pm PST, with occasional overtime as needed

Preferred Qualifications

* Call center experience

• Knowledge of ICD-10 and CPT codes
• Clerical or administrative support background
• Experience working in a metric-driven work environment
• Experience working with Medicare commercial and/or Medicaid Services
• Experience working within the healthcare industry and with healthcare insurance

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to meet weekly metrics

• Ability to work in a high-volume workplace
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Compensation and Benefits

* Competitive salary

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements)
• Opportunity for career growth and professional development

Diversity, Equity, and Inclusion

At UnitedHealth Group, we are committed to creating a diverse, equitable, and inclusive work environment that values and respects the contributions of all employees. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our team is dedicated to creating a healthier world, one patient at a time.

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional patient care and administrative support, we encourage you to apply for our Experienced Associate Clinical Administrative Coordinator role. Please submit your application today, and join our team in making a difference in the lives of our patients and communities. Apply To This Job

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today, and join our team in making a difference in the lives of our patients and communities. Apply for this job