Customer Service Advisor - Work from Home - January Start Date
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team of Customer Service Advisors at blithequark, where you'll have the opportunity to grow your career, develop new skills, and make a real impact on our customers' lives.
About blithequark
At blithequark, we're a leading provider of business process services, driven by data, technology, and people. Our 43,000 colleagues worldwide help millions of people every day by delivering innovative, digitally enabled solutions that transform and simplify the connections between government and citizens, businesses and customers. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
The Role
As a Customer Service Advisor at blithequark, you'll be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You'll have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment. Your key responsibilities will include:
- Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
- Identifying vulnerable customers and adapting approach, providing additional support when required.
- Handling escalated customer queries with empathy and integrity, logging accurately.
- Dealing with a wide range of queries across telephony / email / web chat / channels.
What We're Looking For
To succeed in this role, you'll need:
- Previous experience within a similar role, preferably in a customer-facing environment.
- Proficient in using various computer applications and software simultaneously.
- An attentive listener who can empathise and adjust to different customer needs.
- A self-motivated individual who takes responsibility for customer issues and follows them through to resolution.
- A positive and enthusiastic person who shares our vision of delivering excellent customer service every time.
- Working from home, you'll require a quiet, private, and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed.
What's in it for You?
As a Customer Service Advisor at blithequark, you'll enjoy a range of benefits, including:
- A starting salary of €28,080 per annum.
- Internal career progression and development opportunities – most of our management team started with us as Advisors!
- 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
- Life Assurance cover, covering x2 of your salary after qualifying period.
- Access to the blithequark Pension Scheme.
- Access to our Employee Assistance Programme.
- Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores... the list goes on!
Work-Life Balance
As a work-from-home role, you'll have the flexibility to manage your work and personal life with ease. You'll work on a rotational shift pattern, with various days and hours across Monday to Friday from 6am-9pm, Saturday from 8am-6pm, and Sundays/Bank Holidays from 10-6pm. Full flexibility is required between these times.
How to Apply
If you're passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we invite you to apply now. Please choose the 'Apply now' button to fill out our short application, so that we can find out more about you.
Equal Opportunities Employer
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [email protected].
Location
Cork, Ireland
Time Type
Full time
Contract Type
Permanent Apply Job! Apply for this job