Experienced Customer Support Assistant – Mail Solutions and Customer Experience Expert

At blithequark, we are passionate about our job and our team. An important aspect of our company is that we strive for continuous growth for the company through nurturing professional and personal growth in our Team Members. As a whole, we empower one another by creating an environment that allows our employees to work with their unique strengths to hone their skills. We also challenge one another so that we can broaden our capabilities and outlook. We are a fast-growing Commercial Mail Receiving Agency (CMRA) company that started in California. We provide mail solutions for clients around the world, including small businesses, freelancers, consultants, and more. We have been in business for over 10 years and have expanded to Nevada, Delaware, Florida, and Texas in recent years. As our plans for expansion continue, we are looking for additions to our team nationwide! In this Entry Level Customer Support Assistant position, we’re seeking someone who thrives in a team environment and is respectful, positive, and personable. You’ll be working in a fast-paced environment where attention to detail is crucial. With our company’s growth, we need people who are capable of adapting to change and willing to learn. You'll be working in a fast-paced but fun and friendly environment where your ideas and hard work are appreciated and recognized.

About blithequark

At blithequark, we believe that our employees are the backbone of our company. We strive to create a work environment that is inclusive, supportive, and empowering. Our team members are encouraged to grow professionally and personally, and we provide opportunities for development and advancement. We are committed to providing excellent customer service and exceeding our clients' expectations.

Key Responsibilities

As a Customer Support Assistant at blithequark, you will be responsible for:

• Providing excellent customer service to all customers with a customer-comes-first attitude.
• Demonstrating the ability to write well professionally and work with different departments to resolve issues as they arise.
• Responding to emails in a timely manner.
• Achieving quarterly customer satisfaction goal/score.
• Understanding how Operations flows.
• Mastering internal communication platforms.
• Being a well-rounded individual by mastering mail processing and data entry to understand our services and what is offered.

Qualifications

To be successful in this role, you will need:

• A minimum typing speed of 60 WPM.
• A passion to continuously improve and learn.
• A college education or currently enrolled in College.
• A passion for communication or willingness to learn.
• The ability to solve problems and provide resolutions.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with others.
• Strong writing and typing skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing opportunities for growth and development. As a Customer Support Assistant, you will have the opportunity to:

• Develop your skills and knowledge in customer service, communication, and problem-solving.
• Work with a diverse team of professionals who are passionate about their work.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

At blithequark, we strive to create a work environment that is inclusive, supportive, and empowering. Our team members are encouraged to grow professionally and personally, and we provide opportunities for development and advancement. We are committed to providing excellent customer service and exceeding our clients' expectations.

Compensation, Perks, and Benefits

As a Customer Support Assistant at blithequark, you will receive:

• A competitive hourly wage of $17.00 per hour.
• Full-time position with a regular schedule of Monday to Friday, 9 am to 6 pm Pacific Time.
• Remote work opportunities.
• Sick leave and vacation time.
• Holiday pay.
• Health benefits, including dental insurance, health insurance, and vision insurance.
• 401(k) plan.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about customer service and communication, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and a cover letter that highlights your writing ability and experience. In your cover letter, please answer the following questions:

• Are you able to work M-F 9 am - 6 pm Pacific Time?
• What single project or task would you consider your most significant accomplishment in your career to date, and why?
• Describe a situation in your job where you took initiative or proactive action.

We look forward to hearing from you!

Job Type:

Full-time

Pay:

$17.00 per hour

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

Remote Apply Job! Apply for this job