Experienced Remote Customer Service Representative Team Lead - Healthcare Industry Expertise Required for National Remote Role

Introduction to Optum and Our Mission

At Optum, a leading global health organization, we are dedicated to delivering high-quality care and innovative solutions to improve the lives of millions of people worldwide. Our mission is built on a foundation of diversity, inclusion, and a commitment to advancing health equity on a global scale. As a Customer Service Representative Team Lead, you will play a vital role in connecting people with the care, resources, and support they need to thrive. If you are passionate about making a positive impact in the healthcare industry and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.

About the Role

The Customer Service Representative Team Lead position is a full-time, remote opportunity that offers the flexibility to work from anywhere within the U.S. As a Team Lead, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences. You will also be responsible for answering incoming calls, researching and providing referrals to providers and agencies in Salt Lake County, and utilizing a computer database to verify Medicaid eligibility. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment and adapt to changing priorities.

Key Responsibilities

• Taking inbound calls and providing exceptional customer service to Medicaid eligible consumers
• Researching and providing referrals to providers and agencies in Salt Lake County
• Utilizing a computer database to verify Medicaid eligibility
• Offering additional information and support to customers as needed
• Completing administrative tasks and supporting the Care Coordination team
• Leading and guiding a team of customer service representatives to ensure exceptional customer experiences
• Providing coaching, feedback, and development opportunities to team members
• Collaborating with other teams and stakeholders to achieve business objectives

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills. The following are the minimum requirements:

• High School Diploma or equivalent
• At least 2 years of customer service experience in the insurance, medical, behavioral health, or financial technology industry
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex systems
• Ability to work a variety of shifts, including evenings and weekends
• Strong organizational and time management skills
• Ability to understand multiple services and benefit plans for Medicaid
• Ability to multi-task and work in a fast-paced environment

Preferred Qualifications

• Familiarity with Financial Health Technology
• Experience working in a leadership or team lead role
• Knowledge of healthcare operations and systems
• Experience working with diverse populations and communities

What We Offer

At Optum, we are committed to providing our employees with a comprehensive benefits package, including:

• Competitive salary and incentives
• Comprehensive health and wellness benefits
• 401(k) and retirement savings plans
• Paid time off and holidays
• Opportunities for career development and advancement
• A dynamic and supportive work environment

Telecommuting Requirements

To be eligible for this remote role, you will need to:

• Have a dedicated workspace that is secure and private
• Have a reliable high-speed internet connection
• Be able to work independently and manage your time effectively
• Be able to maintain confidentiality and handle sensitive information

Soft Skills

In addition to the technical skills and experience required for this role, we are looking for candidates who possess strong soft skills, including:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships
• Adaptability and flexibility in a changing environment
• Strong organizational and time management skills

Application Process

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. To apply, simply click on the "Apply Now" button and follow the prompts to submit your application. We look forward to hearing from you!

Diversity and Inclusion

At Optum, we are committed to diversity and inclusion, and we welcome applications from candidates of all backgrounds and perspectives. We believe that a diverse workforce is essential to our success, and we are dedicated to creating an inclusive environment where all employees can thrive.

Conclusion

Thank you for considering this exciting opportunity to join our team as a Customer Service Representative Team Lead. We are confident that our comprehensive benefits package, dynamic work environment, and commitment to diversity and inclusion make us an employer of choice. If you are passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry, we encourage you to apply for this role. We look forward to hearing from you!