Experienced Data Entry/Implementation Specialist – Remote Work Opportunity for a Dynamic Team
About Us
At Workwarp, we're a forward-thinking organization that's passionate about delivering exceptional results through strategic partnerships and collaborations. Our mission is to provide top-notch support to our stakeholders, empowering them to achieve their goals through our project management methodology. We're committed to educating our clients on the value proposition of our clients' products and services, ensuring they're equipped to succeed in an ever-evolving landscape.Job Summary
We're seeking an experienced Data Entry/Implementation Specialist to join our dynamic team. As a key member of our remote workforce, you'll be responsible for onboarding clients to our platform, processing plan configurations and renewals, and providing exceptional service to employers. If you're a detail-oriented individual with a passion for delivering results, we encourage you to apply for this exciting opportunity.Responsibilities
As a Data Entry/Implementation Specialist, your primary responsibilities will include:- Onboarding clients to our platform, ensuring a 98.5% or higher success rate for plan configurations and renewals.
- Identifying trends and proactively addressing issues to ensure clients are taking advantage of best practice solutions.
- Enrolling employees via EDI or manually to our platform.
- Providing service to employers in processing eligibility updates, including new hires, changes, and employee terminations.
- Processing employer updates, including plan and funding, participant card, and claim escalations.
- Analyzing, troubleshooting, and resolving client, plan, or customer escalations within a 3-5-day window.
- Identifying gaps in existing processes and working with leadership to make recommendations, build solutions, and execute process improvement.
- Gathering and documenting desired output from employers and their representatives, configuring employer and settings selected in required platforms.
- Developing and continuously iterating best practices, providing suggestions and documentation for collateral and feedback.
- Capturing all employer information and inputting it into systems with a high degree of accuracy.
Education and Experience
To be successful in this role, you'll need:- A Bachelor's Degree or equivalent experience.
- Proficiency in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint.
- 1+ years of experience working with employer groups is preferred.
- 1+ years of experience in health insurance or consumer-directed products, such as HRAs, HSAs, FSAs, etc., whether at an agency, TPA, health plan, or financial institution is preferred.
Values and Culture
At Workwarp, we're committed to a culture that values:- People First: We pride ourselves in bringing talented people together and treating one another with care. This means we assume best intentions and trust and respect each other, lifting our colleagues up and celebrating diverse perspectives.
- Partner Powered: We're committed to empowering our partners, knowing our success is shared and we win as one. We take this connection to heart, driving collaboration across teams and inspiring us to continuously raise the bar with the products and services we deliver.
- Always Advancing: We're driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges, with a competitive edge that lies in the clarity of our vision, confidence in the future, and tenacity to deliver.
Compensation and Benefits
We offer a competitive salary and a range of benefits, including:- A comprehensive compensation package that's equitable, data-driven, consistent, and unbiased.
- A commitment to pay transparency, with compensation ranges published externally.
- A dynamic and supportive work environment that encourages collaboration, innovation, and growth.
- A range of benefits, including health insurance, retirement plans, and paid time off.