Experienced Full Stack Forecasting Manager – Global Customer Service Capacity Planning

At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and experienced leader to join our team as a Sr. Manager of Forecasting. As a key member of our Customer Service (CS) network, you will play a critical role in creating and delivering contact forecasts that drive cost-effective and comprehensive global capacity planning solutions.

About blithequark

blithequark is a world-class e-commerce platform that strives to be Earth's most customer-centric company. We're passionate about innovation, and our team of brilliant technologists is dedicated to researching and developing technology that improves the lives of shoppers and sellers around the world. With a strong focus on customer experience, we're committed to delivering exceptional service and support to our customers, and we're looking for like-minded individuals to join our team.

The Role

As our Sr. Manager of Forecasting, you will be responsible for managing a team of analysts and managers spread across multiple countries, developing short-term and long-term contact forecasts using various forecasting techniques across multiple blithequark markets. You will lead a high-performing team, ensuring low error contact forecasts to ensure service level delivery, and interact with senior CS leadership on a regular basis to keep them updated on the drivers for forecast variance.

Key Responsibilities

* Manage a team of analysts and managers to develop short-term and long-term contact forecasts using various forecasting techniques across multiple blithequark markets

• Lead a high-performing team, ensuring low error contact forecasts to ensure service level delivery
• Develop and implement forecasting strategies to drive cost-effective and comprehensive global capacity planning solutions
• Collaborate with senior CS leadership to identify areas for improvement and develop solutions to drive business growth
• Analyze and interpret complex data to inform forecasting decisions and drive business outcomes
• Develop and maintain relationships with cross-functional teams to ensure seamless communication and collaboration
• Stay up-to-date with industry trends and best practices in forecasting and capacity planning

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in Forecasting/Planning, with a strong background in analytics and data analysis
• Proven experience managing a team of analytic professionals, including hiring, development, and performance management
• Strong technical skills, including SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment, with a strong focus on teamwork and collaboration

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines

• Experience in forecasting, time-series, and multivariate regression, with a strong background in statistical analysis
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a world-class e-commerce platform and be part of a dynamic and innovative team
• Collaborative and supportive work environment, with a strong focus on teamwork and collaboration
• Professional development opportunities, including training and mentorship programs
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools, including AWS technologies

How to Apply

If you're a motivated and experienced leader with a passion for customer experience and a strong background in forecasting and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

About the Work Environment

As a remote worker at blithequark, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our team is distributed across multiple countries and time zones, and we use a range of collaboration tools to stay connected and work together effectively. We're a dynamic and innovative team, and we're looking for like-minded individuals to join us.

About the Company Culture

At blithequark, we're passionate about innovation and customer experience. We're a collaborative and supportive team, with a strong focus on teamwork and collaboration. We're committed to delivering exceptional service and support to our customers, and we're looking for individuals who share our values and are passionate about making a difference.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates, including women, minorities, and individuals with disabilities. We're committed to creating a workplace that's inclusive and respectful, and we're looking for individuals who share our values and are passionate about making a difference. Apply for this job