Experienced Chat Specialist – Automotive Industry Customer Service Representative
At blithequark, a leading provider of innovative solutions for the automotive industry, we are seeking an experienced and customer-focused Chat Specialist to join our team. As a Chat Specialist, you will play a vital role in representing our automotive dealer clients favorably through online conversations, turning interactions into leads that drive revenue growth. If you are a positive and energetic individual with a passion for great customer service and technology, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. As a leading provider of car dealership software, services, and forms, we help dealerships deliver better results and transform the customer experience. Our company culture is built on a foundation of professionalism, fun, and a commitment to excellence. We are proud to be an equal opportunity employer, encouraging applicants of all ages and experience to apply.
Responsibilities
As a Chat Specialist at blithequark, your primary responsibilities will include:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
- Collaborating with our team to ensure seamless communication and exceptional customer service
Qualifications
To be successful in this role, you will need:
- Previous experience in retail customer service or the automotive industry (although not necessary, it is preferred)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Ability to attend 4 weeks of training, Tuesday-Saturday between the hours of 10am-6:30pm CST
- Previous experience in retail customer service or the automotive industry (although not necessary, it is preferred)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off and work-life balance
- Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues after work, as well as volunteering initiatives through our Associate Foundation
What We Do at blithequark
Founded in [Year], blithequark is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. With products in over 70% of U.S. dealerships, we feature the industry's only Retail Management System. If you've ever purchased a vehicle at a dealership, there's a good chance we had a hand in that transaction.
Join Our Team
If you are a motivated and customer-focused individual with a passion for technology and great customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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