Remote Enrollment Coordinator – Full‑Time Online Student Recruitment Specialist for Louisiana State University (LSU) – Flexible Work‑From‑Home Position
Join Louisiana State University’s Visionary Online Team
Louisiana State University (LSU) isn’t just a university – it’s a statewide network of scholars, innovators, and community leaders spanning 64 parishes, from the bustling streets of New Orleans to the historic heart of Shreveport. As a land‑, sea‑, and space‑grant institution, LSU drives cutting‑edge research in health, energy, coastal resilience, agriculture, and more. Our Online Student Recruitment & Enrollment Team plays a pivotal role in expanding LSU’s impact by guiding prospective learners across the nation (and around the globe) toward the university’s fully online degree programs.
We are seeking a dynamic, people‑focused professional to join us as a Remote Enrollment Coordinator. This full‑time, work‑from‑home position offers the autonomy of a virtual workplace combined with the collaborative spirit of LSU’s renowned faculty and staff. If you thrive in fast‑paced environments, love helping students discover educational pathways, and are eager to contribute to a world‑class institution, this role could be your next career milestone.
Why This Role Is a Game‑Changer
As the first point‑of‑contact for prospective online students, you will be the trusted guide who transforms curiosity into enrollment. Your voice will set the tone for the LSU experience, shaping perceptions of quality, accessibility, and support. In addition to a competitive salary, you will enjoy a comprehensive benefits package, flexible scheduling, and opportunities for professional growth within one of the nation’s most respected public university systems.
Key Responsibilities – What You’ll Do Every Day
- First‑Contact Champion: Answer inbound inquiries promptly and courteously, delivering personalized information about LSU’s online degree offerings.
- Outbound Outreach: Conduct proactive calls to warm leads, schedule virtual appointments, and nurture relationships through follow‑up emails.
- Data Integrity: Accurately capture and input prospective student details into the Customer Relationship Management (CRM) system, ensuring clean data for downstream processes.
- Warm Transfer Coordination (≈40% of time): Seamlessly transfer qualified prospects to the Enrollment Concierge team, scheduling appointments and providing comprehensive notes.
- Performance Management (≈20% of time): Meet daily, weekly, and monthly KPI targets—including call volume, conversion rates, and data accuracy—set by leadership.
- Professional Communication (≈20% of time): Exhibit exemplary telephone etiquette, draft clear and persuasive email responses, and maintain composure during high‑pressure moments.
- Continuous Improvement (≈10% of time): Participate in training sessions, webinars, and coaching calls to sharpen enrollment techniques and stay current on LSU program updates.
- Team Collaboration (≈5% of time): Share insights, challenges, and best practices with peers and supervisors to foster a culture of collective success.
- Ad‑Hoc Projects (≈5% of time): Assist with special initiatives, reporting, or process enhancements as directed by the Online Coordinator Team Manager.
Essential Qualifications – What You Must Bring
- Education: High School diploma or GED required; additional coursework or certifications in communications, marketing, or related fields preferred.
- Experience: Minimum of one (1) year in a customer‑facing role such as call‑center support, sales, recruitment, or technical assistance.
- Technical Proficiency: Strong computer skills, including familiarity with CRMs, Microsoft Office (Word, Excel, Outlook), and web‑based communication platforms.
- Communication Skills: Clear, articulate spoken and written English; ability to ask probing questions, listen actively, and convey complex information concisely.
- Interpersonal Traits: Enthusiastic, positive attitude; resilient under pressure; capable of both independent work and collaborative team play.
- Availability: Flexibility to work evenings and weekends during peak enrollment seasons; ability to adapt to shifting shift schedules.
Preferred Qualifications – Nice‑to‑Have Extras
- Prior experience in higher‑education enrollment, admissions, or student services.
- Background in digital marketing, lead generation, or sales funnel management.
- Comfort with remote work tools such as video conferencing (Zoom, Teams), Slack, or similar collaboration platforms.
- Knowledge of LSU’s academic offerings, especially online degree programs.
- Multilingual abilities, particularly Spanish or French, to serve diverse applicant populations.
Core Skills & Competencies for Success
- Active Listening: Ability to understand prospective students’ goals, concerns, and motivations.
- Solution‑Oriented Mindset: Quickly match student needs with LSU program features and support services.
- Time Management: Prioritize calls, emails, and data entry to meet performance metrics without sacrificing quality.
- Emotional Intelligence: Recognize and respond appropriately to varied emotional states, from excitement to uncertainty.
- Problem Solving: Navigate enrollment obstacles—financial aid queries, credential evaluations, technical glitches—by coordinating with relevant departments.
- Data Accuracy: Vigilance in maintaining error‑free records that facilitate smooth transitions downstream in the enrollment pipeline.
- Adaptability: Embrace evolving enrollment strategies, new software rollouts, and shifting market conditions.
Career Growth & Learning Opportunities
LSU invests heavily in the professional development of its staff. As a Remote Enrollment Coordinator, you will have access to:
- Quarterly training workshops on enrollment best practices, CRM optimization, and communication techniques.
- Mentorship programs pairing you with senior enrollment specialists and academic advisors.
- Internal job posting network for advancement into senior coordination, enrollment management, or instructional design roles.
- Tuition assistance for graduate coursework or certifications relevant to higher education administration.
- Opportunities to represent LSU at virtual college fairs, webinars, and community outreach events.
Work Environment & Culture
Although this position is fully remote, you will remain an integral part of LSU’s vibrant community. Highlights include:
- Collaborative Virtual Spaces: Regular team huddles on video conference, shared digital whiteboards, and a dedicated Slack channel for instant communication.
- Inclusive Atmosphere: LSU celebrates diversity and strives to create a welcoming environment for all employees, applicants, and students.
- Work‑Life Balance: Flexible scheduling, paid time off, and the ability to design a home office that best suits your productivity style.
- Recognition Programs: Employee of the Month, performance bonuses, and public acknowledgment of outstanding service.
- State‑of‑the‑Art Technology: Access to leading‑edge enrollment platforms, analytics dashboards, and secure data‑handling tools.
Compensation, Perks & Benefits
While exact salary figures will be disclosed during the interview process, successful candidates can anticipate a market‑competitive wage paired with a robust benefits suite, including:
- Medical, dental, vision, and life insurance plans with flexible spending account options.
- Retirement savings plans (401(k) with employer match) and state pension eligibility where applicable.
- Paid holidays, vacation days, and sick leave.
- Wellness resources: employee assistance program, virtual fitness classes, and mental‑health support.
- Tuition remission for eligible employees pursuing advanced degrees at LSU.
- Employee discounts on campus services, bookstores, and partner vendors.
- Remote‑work stipend to support home‑office setup (ergonomic chair, laptop accessories, internet reimbursement).
Application Process – How to Take the Next Step
Ready to become a guiding voice for aspiring LSU online scholars? Follow these steps:
- Prepare Your Materials: Updated resume, tailored cover letter outlining your interest and relevant experience, three professional references, and official transcripts (required before hire).
- Submit Online: Click the “Apply To This Job” link below, upload your documents, and complete the candidate profile.
- Screening & Interviews: Our recruiting team will review your application, conduct an initial phone screen, and arrange virtual interviews with the Online Coordinator Team Manager.
- Background Check: Final offers are contingent upon successful completion of a pre‑employment background investigation.
- Onboarding: Once selected, you’ll receive a comprehensive orientation, technology setup assistance, and introductions to key stakeholders.
Equal Opportunity & Accessibility Commitment
Louisiana State University is an Equal Opportunity Employer and a State Agency as a Model Employer (SAME). We welcome applicants of all backgrounds and provide accommodations throughout the hiring process. For assistance, contact the Office of Human Resource Management at [email protected] or call 225‑578‑8200.
Join Us – Make a Difference from Anywhere
If you are motivated, detail‑oriented, and excited to help students navigate their educational journeys, we want to hear from you. Even if you do not meet every single requirement, we encourage you to apply—great talent often brings unexpected strengths that enrich our team.
Take the first step toward a rewarding career with LSU. Click the link below to submit your application today!
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