Experienced Customer Support Agent – Remote Work Opportunity with blithequark for Local Charlotte, NC Candidates

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer experiences and making a positive impact in our community. As a leader in our industry, we are committed to excellence and strive to create a work environment that is supportive, inclusive, and empowering. We are now seeking a highly skilled and motivated Customer Support Agent to join our team, working from the comfort of their own home. This is an exciting opportunity for local Charlotte, NC candidates to be part of a dynamic and growing organization.

Job Overview

As a Customer Support Agent at blithequark, you will be responsible for performing a variety of tele-recruiting functions to support the defined goals of our Division. Your primary focus will be on contacting blood donors by telephone to recruit for blood donation, using a dialer system and multiple computer systems simultaneously. You will provide exceptional customer service, schedule appointments, and maintain accurate records to ensure a seamless donor experience.

Key Responsibilities:

• Perform tele-recruiting functions to support the defined goals of the Division
• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use multiple computer systems simultaneously to target appropriate blood drives, update donor records, and record outcomes of calls
• Schedule appointments while providing a positive service experience to maximize donor show rates
• Follow a process and scripting for conducting calls with donors to ensure a consistent donor experience
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors and ensure sufficient donor availability
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned

Qualifications and Requirements

To be successful in this role, you will need to possess a high school diploma or equivalent and have a minimum of one year of experience in telemarketing, customer service, or call center operations. You should be proficient in using multiple computer applications simultaneously in a fast-paced environment and have excellent customer service and problem-solving skills. Effective verbal communication skills and the ability to work with potentially difficult customers are also essential.

Essential Qualifications:

• High school diploma or equivalent required
• Minimum one year of telemarketing, customer service, or call center experience
• Proficient in using multiple computer applications simultaneously in a fast-paced environment
• Excellent customer service and problem-solving skills
• Effective verbal communication skills and the ability to work with potentially difficult customers

Preferred Qualifications:

• Previous experience in a remote work environment
• Knowledge of donor criteria and blood donation processes
• Experience with dialer systems and multiple computer applications
• Strong analytical and problem-solving skills

Training and Development

At blithequark, we are committed to providing our employees with the training and development opportunities they need to succeed. As a new hire, you will be required to attend a comprehensive training program, which will include both in-house and remote learning components. The training schedule is as follows:

Training Schedule:

• Week 1: In-house training, Monday to Friday, 7:45 am - 4:30 pm (Monday) and 10:00 am - 6:30 pm (Tuesday to Friday)
• Week 2: Remote learning, Monday to Friday, 10:00 am - 6:30 pm
• Week 3: Continued remote learning, Monday to Thursday, 10:00 am - 6:30 pm, and production on Friday

Work Schedule and Environment

After completing the three-week training program, you will be working from home, with a schedule of Sunday, 11:30 am - 8:00 pm, and Monday to Thursday, 12:00 pm - 8:30 pm. You will need to have a quiet and dedicated workspace at home, with minimal interruptions, as you will be on the phone with donors for most of your working hours.

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Agent, you will have opportunities to develop new skills, take on new challenges, and advance your career within the organization. We offer a supportive and inclusive work environment, with a focus on employee engagement, recognition, and rewards.

Compensation and Benefits

We offer a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for professional growth and development. As a blithequark employee, you will be part of a dynamic and growing organization, with a strong commitment to making a positive impact in our community.

Conclusion

If you are a motivated and customer-focused individual, with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Agent, you will be part of a dynamic and growing organization, with a strong commitment to making a positive impact in our community. Apply now to take the first step in your new career!

Important Notes:

• All new hires must be vaccinated against COVID-19 as a condition of employment
• Proof of vaccination will be required upon being offered a position
• Local Charlotte, NC candidates only
• Temp-to-perm opportunity