Experienced Chat Specialist – Automotive and Recreational Vehicle Sales, Service, and Finance
Are you a customer service enthusiast with a passion for technology and a knack for multitasking? Do you enjoy working in a relaxed, yet professional environment where you can make a real difference in people's lives? Look no further! blithequark, a leading provider of innovative solutions for the automotive industry, is seeking a highly motivated and skilled Chat Specialist to join our team.
As a Chat Specialist at blithequark, you will be the face of our company online, engaging with customers through live chat to provide them with accurate information about our products and services. You will be responsible for turning online conversations into leads, helping our dealer clients generate revenue from their website traffic. If you're a people person with excellent communication skills and a love for technology, we want to hear from you!
About blithequark
blithequark is a dynamic and innovative company that is changing the way the automotive industry interacts with customers online. We're a team of passionate and dedicated professionals who are committed to delivering exceptional customer service and driving business results for our clients. Our relaxed, yet professional work environment is the perfect place for you to grow and develop your skills, while making a real impact on people's lives.
Responsibilities
As a Chat Specialist at blithequark, your key responsibilities will include:
* Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
* Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Developing and maintaining a knowledge base of the evolving products and services
* Providing exceptional customer service, responding to customer inquiries in a timely and professional manner
Qualifications
To be successful in this role, you will need:
* Previous experience in retail customer service or the automotive industry (preferred but not necessary)
* Basic internet and window-based computer skills
* Strong ability to multitask, with gaming experience being a plus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
Requirements
To apply for this role, you will need:
* Your own computer or laptop with a webcam, second monitor, microphone, and external mouse
* To live within the state of Texas
* A quiet, dedicated workspace free from distractions (this is a remote position)
* Ability to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT
* Ability to type at least 35 WPM, with 40 and above being preferred
Compensation and Benefits
As a Chat Specialist at blithequark, you can expect:
* A competitive hourly rate of $13 per hour
* Opportunities for career growth and professional development
* A relaxed, yet professional work environment
* A dynamic and innovative company culture
* A comprehensive benefits package, including health insurance, paid time off, and more
How to Apply
If you're a motivated and skilled customer service professional with a passion for technology, we want to hear from you! To apply for this role, please visit our website and submit your application. We can't wait to hear from you and learn more about your qualifications and experience.