Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing

At blithequark, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. We're a remote-first company with a strong presence in the industry, boasting over 550 employees and partnerships with over 30 OEM and 4,000 dealer partners. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in the powersports lending space. We're now seeking a highly motivated and bilingual (fluent in Spanish) Customer Engagement Representative to join our team in Irving, Texas. As a key member of our Roadrunner's Servicing Center, you'll play a vital role in building a best-in-class servicing organization for our growing portfolio of powersports loans.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner.

• Process phone payments and communicate with customers regarding their powersports loan.
• Conduct outbound customer interview calls to gather information and resolve common customer concerns.
• Communicate and resolve customer issues via online chat channel, ensuring a seamless and satisfying experience for our customers.
• Meet monthly productivity and quality goals, demonstrating a strong commitment to excellence and customer satisfaction.
• Comply with all federal and state-specific laws that regulate collections and servicing activities, upholding the highest standards of ethics and integrity.

Requirements:

* High School Diploma or GED required, with some college coursework a plus.

• Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
• Minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel.
• Ability to master the use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written, with the ability to communicate effectively through phone and online chat.
• Bi-lingual English/Spanish a plus.
• Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability.
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and punctuality is a must.

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join blithequark?

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your overall well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.

What We Offer:

* A dynamic and fast-paced work environment with opportunities for growth and development.

• A competitive salary and benefits package, including robust health care plans and generous parental leave.
• A comprehensive training program to ensure your success in your role.
• A supportive and inclusive team culture that values diversity, equity, and inclusion.
• Opportunities for professional development and career advancement.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer:

blithequark is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job