Experienced Product Principal - Customer Experience - Remote

Are you a visionary leader with a passion for driving business growth and customer satisfaction through innovative product development? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Product Principal - Customer Experience, where you'll have the opportunity to shape the future of our products and services.

About blithequark

At blithequark, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our team is comprised of talented individuals from diverse backgrounds and industries, united by a shared passion for innovation and customer satisfaction. As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.

Position Purpose

As an Experienced Product Principal - Customer Experience, you'll play a critical role in connecting strategies and defining scope across multiple product teams and domains. Your primary focus will be on delivering business value through the production of quality products, driving sales, improving efficiency, and enhancing customer satisfaction. You'll work closely with Product Directors and cross-functional program leaders to guide in-depth business reviews, communicate and present across all levels of the organization, and drive change management and process improvement.

Key Responsibilities

*

Delivery and Execution (10%):

Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure a clear path to scope is known and aligned. Review recommended solutions and work of product teams to ensure products align with company, stakeholder, and end-user priorities.

Strategy and Planning (60%):

Partner with cross-functional programs or technology portfolios to align outcomes. Cascade context up to leadership and strategy down to balanced teams using OKRs. Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers, and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams. Provide visibility of work by providing a holistic roadmap with dependencies.

Team and Stakeholder (30%):

Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments. Manage cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.

Direct Manager/Direct Reports

* This position typically reports to a Director.

• This position has 0 direct reports.

Travel Requirements

* Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications

* Working knowledge of Microsoft Office Suite.

• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
• Excellent written and verbal communication skills.
• 2+ years of previous leadership experience.

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* No additional education.

Minimum Years of Work Experience

* 8

Preferred Years of Work Experience

* No additional years of experience.

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Business Insights

• Drives Vision and Purpose
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Manages Complexity
• Situational Adaptability
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Drives Results
• Interpersonal Savvy
• Organizational Savvy

Compensation and Benefits

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents, the pay range for this position is between $125,000 - $250,000. In addition to a competitive salary, blithequark offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

How to Apply

If you're a motivated and experienced product leader looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job