Customer Experience Coordinator – Global Customer Service Team at blithequark

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, and we're on the hunt for a talented Customer Experience Coordinator to join our team.

About blithequark

At blithequark, we're driven by a shared passion for innovation, quality, and customer satisfaction. With over 180,000 dedicated employees in 150 countries, we're proud to be a global leader in our industry. Our people are creative, entrepreneurial, and celebrated for their unique perspectives and individuality. We're committed to vision, and we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality, and cutting-edge processing methods.

Job Summary

As a Customer Experience Coordinator, you'll play a critical role in delivering exceptional customer experiences and driving business growth. You'll be the first point of contact for customers, handling a wide range of requests, resolving issues, and providing support to keep customers satisfied and retain business. If you're a customer service superstar with a passion for delivering outstanding experiences, we want to hear from you!

Key Responsibilities

* Answer incoming calls and process orders in a timely and efficient manner

• Resolve customer complaints, troubleshoot issues, and determine the best path for resolution
• Correctly document customer interactions and track call types to ensure seamless follow-up and resolution
• Maintain support service levels and uphold blithequark's Customer Service standards
• Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability
• Take inbound phone calls for up to 90% of assigned shift
• Make outbound calls to customers and partners to resolve issues and provide support
• Resolve customer claims and take payments in a timely and efficient manner
• Support on basic A/R functions, including data entry and record-keeping
• Promote digital tool usage and ensure seamless integration with existing systems

Essential Qualifications

* High school diploma or equivalent

• 2+ years of experience working in customer service, hospitality, or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Ability to multitask and prioritize tasks efficiently
• Excellent time management skills
• Strong PC skills, including MS Office, Word, and Excel
• Optical experience, including office work exposure to RX
• Intermediate Excel skills
• Ability to navigate information systems and internet
• Must have flexibility in work hours to support business needs between the hours of 8 AM – 8 PM, Monday-Friday

Preferred Qualifications

* Higher education degree

• Inside Sales Experience
• Experience using SAP
• Experience in the optical industry, including full knowledge of blithequark's optical products and a strong command of the industry language
• Bilingual Spanish or French

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements to support work-life balance
• Access to cutting-edge technology and tools
• Opportunities to work with a global team and contribute to a leading industry brand

How to Apply

If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

blithequark is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. Apply for this job