Experienced Online Community Manager and Customer Support Specialist – US Based

Join blithequark, a global leader in Customer Service and Community Management, as we continue to revolutionize the way businesses interact with their customers online. As a passionate and dedicated team, we're committed to helping our clients grow and have fun while doing so. With a decade of experience and a reputation as a 'fast-growth' company in the UK & US, we're proud to work with an enviable client list, including some of the world's biggest brands.

About blithequark

blithequark is a pioneering force in the customer service industry, empowering businesses to deliver human support that's built for the 21st century. Our mission is to transform traditional contact centers into cloud-based community-led initiatives, harnessing the power of social media, live chat, and email to drive customer engagement. With a focus on innovation and excellence, we're dedicated to helping our clients succeed in an ever-changing digital landscape.

The Role

We're seeking an experienced Online Community Manager and Customer Support Specialist to join our team in the United States. As a key member of our global support team, you'll be responsible for delivering exceptional online customer support and community management services to one of our high-profile clients – a leading global haircut brand.

Key Responsibilities

* Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis

• Effectively responding to all customer support and community management tickets
• Pro-actively escalating and spotting potential PR threats, and following support briefs
• Collaborating with our team to ensure seamless communication and resolution of customer issues
• Utilizing Zendesk, Gorgias, and Freshdesk (or similar software) to manage customer interactions and track support requests

Essential Qualifications

* Previous experience delivering online customer support and community management (at least 1 year)

• Excellent written and verbal communication skills
• Some experience with phone support
• Superb time management and organizational skills
• High accuracy and attention to detail
• Ability to respond to customers in a timely manner
• Proficiency in using Slack, Google Suite, Microsoft Teams, and collaboration tools

Preferred Qualifications

* Experience with copywriting and proofreading

• Familiarity with social media management tools and platforms
• Knowledge of customer service software and systems
• Proven track record of delivering exceptional customer service in a fast-paced environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• High level of accuracy and attention to detail
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills and a passion for delivering exceptional support

Career Growth Opportunities and Learning Benefits

As a member of our team, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Collaborative and dynamic work environment with a focus on innovation and excellence
• Opportunities for career growth and advancement within the company
• Flexible working arrangements and remote work options
• Competitive compensation and benefits package

Work Environment and Company Culture

At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our company culture is built on the values of innovation, excellence, and customer-centricity, and we're passionate about delivering exceptional support to our clients and their customers.

Compensation and Benefits

* Monthly invoice paid within 48 hours

• Standard hourly rate: from $14
• Fully remote working arrangements
• Flexible scheduling to accommodate your needs and preferences

Schedule

* 8 hour shift

• Day shift
• Monday to Friday
• Weekends as needed

Application Requirements

* Are you based in the United States?

• Do you have at least 1 year of experience delivering online customer support and community management?

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we'd love to hear from you. Apply now to join our team at blithequark and be a part of our mission to revolutionize the way businesses interact with their customers online. Apply Job! Apply for this job