Job Title: Customer Service Loyalty Champion II at blithequark
Join the blithequark Team and Unlock a World of Opportunities
Are you a customer service superstar looking for a new challenge? Do you thrive in a dynamic environment where no two days are ever the same? Look no further than blithequark, a leading innovator in the telecommunications industry. As a Customer Service Loyalty Champion II, you'll play a critical role in delivering exceptional customer experiences and driving business growth.
About blithequark
At blithequark, we're passionate about connecting people to what matters most in their lives. Our team of dedicated professionals is driven by a shared vision of empowering individuals and communities through innovative technology and exceptional service. We're proud to be a leader in the industry, and we're committed to creating a workplace culture that values diversity, inclusion, and employee growth.
Your Role as a Customer Service Loyalty Champion II
As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll work closely with customers to understand their concerns and provide personalized solutions that meet their needs. Your goal will be to turn every contact into a sale or save opportunity, delivering a premium experience that keeps customers loyal to blithequark.
Key Responsibilities:
* Handle and resolve escalated customer concerns that have varying levels of complexity
* Turn every contact into a sale or save opportunity with a premium experience
* Embrace the Service Plus mindset by resolving customer concerns and future concerns
* Grow the business by completing a full end-to-end account analysis
* Execute targeted loyalty and retention strategies for high-value and at-risk customers
* Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
* Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
* Serve as a brand ambassador and advocate for your customers throughout every contact and highlighting all that blithequark has to offer through our products and services
* Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
* After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts
Work Environment and Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that values collaboration, innovation, and employee growth. Our culture is built on a foundation of diversity, inclusion, and respect, and we're committed to creating a workplace where everyone feels valued and empowered to reach their potential.
Requirements:
* Bachelor's Degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* Strong sales acumen with a track record of meeting or exceeding revenue and retention goals
* Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
* Ability to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
Preferred Qualifications:
* Degree in a related field
* Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
* Experience promoting and upselling products or services
* One or more years of Retention experience
Home Office Requirements:
* You'll work from home in this remote role, with occasional in-person meetings and training
* The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
* A dedicated, quiet, and private workspace
* blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements
* Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Apply Now
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Join the blithequark team and unlock a world of opportunities for growth, learning, and success.
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Join the blithequark Team and Unlock a World of Opportunities
Are you a customer service superstar looking for a new challenge? Do you thrive in a dynamic environment where no two days are ever the same? Look no further than blithequark, a leading innovator in the telecommunications industry. As a Customer Service Loyalty Champion II, you'll play a critical role in delivering exceptional customer experiences and driving business growth.
About blithequark
At blithequark, we're passionate about connecting people to what matters most in their lives. Our team of dedicated professionals is driven by a shared vision of empowering individuals and communities through innovative technology and exceptional service. We're proud to be a leader in the industry, and we're committed to creating a workplace culture that values diversity, inclusion, and employee growth.
Your Role as a Customer Service Loyalty Champion II
As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll work closely with customers to understand their concerns and provide personalized solutions that meet their needs. Your goal will be to turn every contact into a sale or save opportunity, delivering a premium experience that keeps customers loyal to blithequark.
Key Responsibilities:
- Handle and resolve escalated customer concerns that have varying levels of complexity
- Turn every contact into a sale or save opportunity with a premium experience
- Embrace the Service Plus mindset by resolving customer concerns and future concerns
- Grow the business by completing a full end-to-end account analysis
- Execute targeted loyalty and retention strategies for high-value and at-risk customers
- Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
- Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
- Serve as a brand ambassador and advocate for your customers throughout every contact and highlighting all that blithequark has to offer through our products and services
- Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
- After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts
Work Environment and Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that values collaboration, innovation, and employee growth. Our culture is built on a foundation of diversity, inclusion, and respect, and we're committed to creating a workplace where everyone feels valued and empowered to reach their potential.
Requirements:
- Bachelor's Degree or one or more years of customer service experience
- One or more years of sales experience
- Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
- Strong sales acumen with a track record of meeting or exceeding revenue and retention goals
- Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
- Ability to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
Preferred Qualifications:
- Degree in a related field
- Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
- Experience promoting and upselling products or services
- One or more years of Retention experience
Home Office Requirements:
- You'll work from home in this remote role, with occasional in-person meetings and training
- The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
- Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
- A dedicated, quiet, and private workspace
- blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements
- Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Apply Now
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Join the blithequark team and unlock a world of opportunities for growth, learning, and success.
``` Apply for this job