Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about providing top-notch technical support and customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Fiber Customer Support Analyst. At blithequark, we empower our employees to share their ideas, learn, grow, and thrive in a collaborative and inclusive environment. Our team is dedicated to connecting people to what brings them joy, and we're looking for talented individuals like you to help us achieve this mission.
About blithequark
blithequark is a leading provider of innovative solutions that power and empower how people live, work, and play. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our team is passionate about driving innovation, creativity, and impact in the world, and we're committed to building trust in how we show up, everywhere and always.
Your Role
As an Experienced Fiber Customer Support Analyst, you'll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. You'll be responsible for providing exceptional technical support and customer service, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions. Your dedication to customer service excellence, amazing communication skills, and positive, professional attitude will make you a valuable asset to our team.
Key Responsibilities
* Answering incoming calls from customers with order inquiry and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
* The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience (even better if you have one or more of these qualifications)
What We Offer
* A remote work environment with occasional in-person trainings and meetings
* A competitive compensation package with the potential to earn more based on your location and confirmed job-related skills and experience
* A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
* Opportunities for career growth and learning, including training and development programs
* A chance to be part of a team that is passionate about making a difference in the world
Work Environment and Company Culture
At blithequark, we're committed to creating a work environment that is collaborative, inclusive, and empowering. Our team is passionate about driving innovation, creativity, and impact in the world, and we're dedicated to building trust in how we show up, everywhere and always. We believe that diversity makes us stronger, and we strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Equal Employment Opportunity
We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about providing exceptional technical support and customer service, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website to learn more about our company culture, benefits, and career opportunities. We can't wait to hear from you!
Compensation Range
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Apply Now
Ready to take the next step in your career? Apply now to join the blithequark team as an Experienced Fiber Customer Support Analyst. We can't wait to hear from you!
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Join Our Team
At blithequark, we're passionate about connecting people to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to driving innovation, creativity, and impact in the world, and we're looking for talented individuals like you to help us achieve this mission.
About the Role
As an Experienced Fiber Customer Support Analyst, you'll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. You'll be responsible for providing exceptional technical support and customer service, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions.
Key Responsibilities
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for individuals who are passionate about providing exceptional technical support and customer service, and who thrive in a fast-paced work environment. We're looking for people who are dedicated to customer service excellence, have amazing communication skills, and a positive, professional attitude.
What We Offer
- A remote work environment with occasional in-person trainings and meetings
- A competitive compensation package with the potential to earn more based on your location and confirmed job-related skills and experience
- A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
- Opportunities for career growth and learning, including training and development programs
- A chance to be part of a team that is passionate about making a difference in the world
Equal Employment Opportunity
We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
Ready to take the next step in your career? Apply now to join the blithequark team as an Experienced Fiber Customer Support Analyst. We can't wait to hear from you!
Apply Now ``` Apply for this job