Experienced Full Stack Operations Manager - Training and Quality for Remote Workforce Development
Are you a seasoned operations professional with a passion for training and quality? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! As an Experienced Full Stack Operations Manager - Training and Quality for Remote Workforce Development, you will play a critical role in shaping the future of our global workforce. You will be responsible for designing, developing, and implementing comprehensive training programs that drive business results, foster a culture of excellence, and promote a sense of belonging among our remote employees.
About Airbnb
Airbnb is a global community of Hosts and travelers who come together to create unforgettable experiences. Born in 2007, our platform has grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in over 100,000 cities and towns across 220+ countries and regions. Our mission is to make it possible for people to experience the world in a more authentic, connected way. We believe in the power of creativity, connection, and responsibility, and we're committed to leading as a 21st-century company.
The Opportunity
As an Experienced Full Stack Operations Manager - Training and Quality, you will be part of a fast-moving team that is dedicated to driving business results through innovative training solutions. You will work closely with key stakeholders, training partners, and subject matter experts to identify and prioritize training needs, design and deliver learning programs, and facilitate knowledge-sharing across the organization. Your expertise will be essential in developing and implementing training programs that maximize employee performance, engagement, and retention.
Responsibilities
As an Experienced Full Stack Operations Manager - Training and Quality, your key responsibilities will include:
- Working with stakeholders, training partners, and subject matter experts to determine training needs for the Product Management organization
- Designing and delivering learning programs, including new hire onboarding, interviewing and hiring training, and performance calibration training for new managers
- Facilitating learning programs across a variety of environments and adjusting facilitation style for various types of audiences from new hires to managers
- Partnering with Product Management team leaders to analyze the health of their business and determine where training efforts should be directed
- Administering and maintaining training modules in the Learning Management System (Absorb) and ensuring all content is up to date
- Executing knowledge-checks and role-plays to validate learning
- Administering post-training surveys to evaluate training effectiveness and sharing reports with stakeholders
- Collaborating with others across Airbnb, partner teams, and leaders to develop, maintain, and continuously improve learning programs for Product Management
- Supporting as needed across training-related projects for Product Management
Requirements
To be successful in this role, you will need:
- 7+ years of experience in learning and development, curriculum design, content development, and facilitation
- Ability to work independently and be self-directed in a rapidly scaling and changing organization
- Demonstrated ability to convey complex concepts in a clear and concise way
- Strong consulting and relationship-building skills
- Insatiable curiosity, strong learning agility, and flexibility
- Experience with one-to-one and one-to-many coaching skills
- User experience with Mac and Google products and operating systems
- Experience working with Absorb (or similar LMS) and eLearning tools (e.g., Articulate Storyline)
- A deep personal belief and commitment to diversity and belonging at work
- An upbeat, positive, and professional attitude
- Passion for learning and Airbnb's mission
Belonging & Accommodations
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply. If you need assistance or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Compensation & Benefits
We offer a competitive hourly rate of $45-$52/hour, as well as a comprehensive benefits package that includes medical, dental, vision, and 401K. If you're passionate about learning and development, and want to make a meaningful impact in a dynamic and innovative organization, we encourage you to apply.
How to Apply
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job