Experienced Patient Engagement Specialist - Central Team (Remote) for a Compassionate Mental Health Care Provider

At Author Health, we're on a mission to revolutionize mental health care by providing compassionate, comprehensive technology-enabled services that meet our patients where they are. As a Patient Engagement Specialist - Central Team, you'll play a pivotal role in connecting patients with the critical health and social services they need. If you're a self-motivated, empathetic, and results-driven individual with a passion for making a difference in people's lives, we want to hear from you.

About Author Health

Author Health is a mission-driven company that's dedicated to providing cutting-edge mental health care solutions. Our team is comprised of passionate professionals who share a common goal: to improve the lives of individuals struggling with serious mental illness (SMI), substance use disorders (SUD), and dementia. We're committed to creating a culture of excellence, collaboration, and inclusivity, where every team member feels valued, supported, and empowered to make a meaningful impact.

The Role

As a Patient Engagement Specialist - Central Team, you'll be responsible for connecting with patients over the phone and virtually to educate them about their health services needs and available benefits. Your focus will be on building meaningful relationships, understanding patients' individual needs, and connecting them with the right resources within Author Health. This role requires strong interpersonal skills, the ability to build trust quickly, and a relentless drive to help patients access the care they deserve.

Key Responsibilities

* Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits

• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
• Utilize Author Health's CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment

What We're Looking For

* 2+ years of experience in customer service/sales, with cold outreach experience preferred

• 2+ years of experience in healthcare outreach, community engagement, or related fields
• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
• Experience in healthcare, social services, or mental health services, with an understanding of seniors' needs and challenges
• Proficiency in critical thinking, time management, and multitasking
• Able to work independently and able to meet weekly outreach goal successfully
• Basic proficiency in G-Suite, and video conferencing platforms
• Excitement for working in an innovative, fast-paced startup environment
• Adherence to HIPAA regulations and confidentiality
• Strong tech proficiency and comfort using technology in daily work

What We Offer

* Retirement savings plan (401k) Plan with up to 3.5% company match

• Low cost comprehensive benefits package for employee and dependents (Medical/ Dental / Vision / STD / Life Insurance)
• Generous paid vacation and sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays, 11 in total!
• Performance-based bonuses
• And much more!

Our Culture

At Author Health, we're committed to creating a culture of excellence, collaboration, and inclusivity. We believe in:

• Empowering our team members to make a meaningful impact in people's lives
• Fostering a culture of continuous learning and growth
• Encouraging open communication, feedback, and innovation
• Celebrating diversity, equity, and inclusion in all aspects of our work
• Prioritizing patient-centered care and outcomes

Why Join Our Team?

* Make a meaningful difference in people's lives by connecting them with critical health and social services

• Work in a fast-paced, innovative startup environment that's passionate about improving mental health care
• Enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and development
• Collaborate with a talented team of professionals who share your passion for making a difference
• Enjoy a flexible, remote work environment that allows you to work from anywhere

How to Apply

If you're a motivated, empathetic, and results-driven individual who's passionate about making a difference in people's lives, we want to hear from you. Please submit your application, including your resume, cover letter, and any relevant experience or certifications. We can't wait to hear from you!

Equal Employment Opportunity

Author Health is an equal employment opportunity employer. We're committed to creating a diverse and inclusive workplace where every team member feels valued, supported, and empowered to make a meaningful impact. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.

Accommodations

If you need assistance or a reasonable accommodation during the application process because of a disability, please don't hesitate to reach out. We're committed to providing equal access to employment opportunities for all candidates.

Apply Now

Ready to join our team and make a meaningful difference in people's lives? Apply now and take the first step towards a rewarding career with Author Health! Apply for this job