Experienced Healthcare Customer Service Representative – Remote Phone Intake Specialist for Home Healthcare Services

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional home healthcare services that make a meaningful difference in the lives of our patients. As a leader in the healthcare industry, we understand the importance of delivering compassionate, high-quality care that meets the unique needs of each individual. Our team of skilled professionals is committed to excellence, and we are seeking a talented Healthcare Customer Service Representative to join our remote team. In this role, you will be the first point of contact for patients, providers, and referral sources, providing expert guidance and support to those in need of our services.

Job Overview

As a Healthcare Customer Service Representative at blithequark, you will work in a fast-paced, high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day. Your primary responsibility will be to collect clinical and demographic information, entering it accurately into our CareCentrix portal. You will be the face of our organization, providing exceptional customer service, answering questions, and addressing concerns in a professional and empathetic manner.

Key Responsibilities:

• Respond to incoming calls from patients, providers, and referral sources, providing expert guidance and support
• Collect and accurately enter clinical and demographic information into our CareCentrix portal
• Provide exceptional customer service, answering questions, and addressing concerns in a professional and empathetic manner
• Comply with all blithequark policies, including HIPAA/PHI, to ensure the confidentiality and security of patient information
• Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborate with team members to achieve shared goals and objectives, fostering a positive and supportive work environment

Qualifications and Requirements

To be successful in this role, you will need to demonstrate excellent empathy and patience, with the ability to handle difficult callers or complex requests. You should have strong attention to detail, with the ability to navigate dual monitors and multiple applications. Intermediate keyboarding abilities, with a minimum of 30 words per minute, are required, as well as basic PC and search engine skills.

Essential Qualifications:

• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry, with knowledge of medical terminology
• Ability to work in a remote environment, with a reliable high-speed internet connection (fiber or cable required)
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment

Preferred Qualifications:

• Previous experience working in a home healthcare setting
• Knowledge of HIPAA/PHI regulations and guidelines
• Experience with electronic health records (EHRs) and other healthcare software applications
• Bilingual or multilingual skills, with the ability to communicate effectively with patients and families from diverse backgrounds

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

Technical Skills:

• Intermediate keyboarding abilities, with a minimum of 30 words per minute
• Basic PC and search engine skills, with the ability to navigate dual monitors and multiple applications
• Experience with electronic health records (EHRs) and other healthcare software applications

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
• Strong empathy and patience, with the ability to handle difficult callers or complex requests
• Ability to work in a fast-paced, high-volume call center environment, with a focus on providing exceptional customer service

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including professional skills training, tuition reimbursement, and advancement opportunities. Our goal is to help you achieve your career goals, while making a meaningful difference in the lives of our patients.

Work Environment and Company Culture

Our remote work environment is designed to be flexible and supportive, with a focus on work-life balance. We believe in fostering a positive and inclusive company culture, with a sense of community and camaraderie among our team members. We offer a range of benefits and perks, including a Walgreens discount, generous PTO, and a 401K savings plan.

Compensation and Benefits

We offer a competitive hourly rate of $17.50, with a monthly incentive bonus opportunity. Our comprehensive benefits package includes health, dental, and vision coverage, with HSA employer contributions and dependent care FSA employer match. We also offer generous PTO, paid parental leave, and a range of other benefits and perks.

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Service Representative at blithequark, you will have the chance to make a meaningful difference in the lives of our patients, while growing and developing your skills and career. Don't miss out on this opportunity to join our team and be part of a dynamic and supportive work environment. Apply today!