Experienced Customer Service Representative – Remote in CST or EST

Are you a customer service professional looking for a new challenge in a dynamic and rewarding environment? Do you have a passion for delivering exceptional experiences and making a positive impact on people's lives? If so, we invite you to join blithequark, a leading healthcare company that's revolutionizing the way people live healthier lives. As an Experienced Customer Service Representative at blithequark, you'll play a vital role in providing top-notch support to our customers, helping them navigate our products and services, and resolving any issues that may arise. With a focus on empathy, patience, and effective communication, you'll be the face of our company, building trust and loyalty with our customers.

About blithequark

At blithequark, we're committed to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location.

Job Summary

As an Experienced Customer Service Representative, you'll be responsible for providing exceptional customer service to our customers, handling incoming calls, resolving issues, and educating customers about our products and services. You'll work in a fast-paced, dynamic environment, collaborating with a talented team of professionals who share your passion for delivering outstanding customer experiences.

Key Responsibilities

* Provide an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs

• Handle incoming calls on the blithequark Rewards Program, including technical troubleshooting and program earnings and points
• Educate customers about program benefits and changes, and respond to customers in a compassionate, polite, and courteous manner
• Assist customers in navigating blithequarkmotion.com and other activity tracker apps
• Consistently meet established productivity, schedule adherence, and quality standards
• Collaborate with colleagues to resolve complex customer issues and improve overall customer satisfaction

Essential Qualifications

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• Minimum of 2+ years of combined education, work, and/or volunteer experience
• Ability to work our normal business hours of 6:55am – 3:25pm CST, with occasional overtime or weekends as needed

Preferred Qualifications

* Customer service or call center experience

• Experience with technical troubleshooting
• Healthcare/insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications

Telecommuting Requirements

* Reside within Central or Eastern Time Zone

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* Competitive hourly rate, with a range of $16.00 – $28.27 per hour for Connecticut, New Jersey, New York, or Rhode Island residents

• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) contribution, and equity stock purchase
• Incentive and recognition programs to reward your hard work and dedication
• Opportunities for career growth and development, with a focus on helping you achieve your career goals

Work Environment and Culture

* Collaborative and dynamic work environment, with a focus on teamwork and open communication

• Opportunities to work with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Flexible work arrangements, including remote work options and flexible hours
• Recognition and rewards for outstanding performance and contributions to the team

Diversity, Equity, and Inclusion

* blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• We're committed to creating a diverse and inclusive work environment, where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our mission to simplify the healthcare experience. Apply for this job