Experienced Remote Student Success Consultant – K-12 Education Technology and Support

Are you passionate about education and technology? Do you have a knack for building strong relationships and providing exceptional support to students and parents? We're seeking an experienced Remote Student Success Consultant to join our innovative team at Think Academy US, a 100% owned subsidiary of TAL Education Group (NYSE: TAL). As a key member of our team, you will play a vital role in ensuring the success of our students and parents by providing expert guidance, personalized support, and creative solutions to challenges.

About Think Academy US

Think Academy US is a recently established education technology (Ed-Tech) company that provides K-12 extra-curricular learning services through science and technology. Our mission is to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe that love and technology can make education better. With over 6 million students enrolled in our online and offline education platform each week, we're committed to providing a high-quality learning experience that meets the needs of our students and parents.

Your Role

As a Remote Student Success Consultant, you will be responsible for providing expert guidance and personalized support to parents, ensuring that their students' needs are effectively and efficiently met throughout their time at Think Academy. This role requires strong communication, quick problem-solving, and a deep understanding of how to address client needs promptly and thoughtfully.

Key Responsibilities

* Guiding parents through personalized consultations, helping them navigate their students' educational journey at Think Academy

• Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly
• Assessing individual student needs and collaborating with parents to develop tailored strategies that enhance learning outcomes
• Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction
• Addressing challenges or concerns with creative solutions, ensuring that parent and student needs are met effectively and in a timely manner

Shifts

We offer flexible shifts to accommodate your needs:

• Morning Shift: 6:00 AM - 3:00 PM PST ~ any day of the week
• Evening Shift: 2:00 PM - 10:00 PM PST ~ any day of the week

What We're Looking For

* Passion for learning and excitement to grow by tackling challenges head-on

• Strong communicator who is friendly, attentive, and skilled at understanding customer needs
• Comfortable working in a fast-paced, dynamic environment
• Quick and clear in communication, with a knack for timely responses
• Able to commit at least 20 hours per week
• Experience working in a related field is a plus, but we welcome entry-level candidates!
• Preference for candidates seeking long-term career growth within Think Academy
• Fluency in Mandarin (speaking, reading, and writing) is essential

Pay & Benefits

* Flexible Remote Work: Work from anywhere that suits you best!

• Performance-Based Commission: Rewarding hard work with extra earnings
• Paid Training: We invest in your success from day one
• Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience
• Pay: $15-$18/hr (varies by location)

Why Join Our Team?

At Think Academy, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We offer a range of benefits, including:

• Flexible remote work arrangements
• Performance-based commission
• Paid training and professional development opportunities
• A dynamic and supportive team environment
• Opportunities for career growth and advancement

How to Apply

If you're passionate about education and technology, and you're looking for a challenging and rewarding role, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job