Data Entry Resolution Specialist 503A (1st shift)

Location: Remote - (United States), United States Posted: September 3, 2025 Job Type: FULL TIME Req# 4977 Pharmacy Operations Company Overview Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets. What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability. You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated. Let's revolutionize healthcare, together. Join us and be a part of something extraordinary. Position Summary The Data Entry Resolution Specialist ensures the accuracy, reliability, and integrity of prescription information across Empower's pharmacy operations by identifying and correcting errors in real time. This high-impact role supports patient safety, operational efficiency, and compliance through swift issue resolution and close collaboration with cross-functional teams. More than just data entry, it is a mission-critical position that advances our vision of expanding access to high-quality, affordable compounded medications that help people live healthier, happier lives. Duties and Responsibilities Investigates and resolves prescription-related data discrepancies quickly and accurately, ensuring all records meet regulatory, operational, and quality standards. Applies advanced data management techniques to maintain the integrity, accuracy, and timeliness of prescription data, enabling uninterrupted daily workflow across pharmacy operations. Works cross-functionally with Quality Control, Pharmacy, and Operations teams to identify trends, escalate issues, and recommend training needs that enhance data accuracy. Acts as a departmental problem solver-proactively addressing and correcting prescription concerns with a high sense of urgency, accuracy, and professionalism. Supports operational excellence by enforcing company procedures and contributing to special projects and continuous improvement initiatives that drive department-wide performance. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Knowledge and Skills Strong problem-solving, communication, and collaboration skills with the ability to thrive in a high-volume, detail-focused environment and contribute to team performance with professionalism and accountability. Excellent data entry speed and accuracy, proven ability to navigate pharmacy software systems, and strong proficiency in Microsoft Office tools including Excel, Word, and Outlook. Key Competencies Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Resourcefulness: Secures and deploys resources effectively and efficiently. Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. Ensures Accountability: Holds self and others accountable to meet commitments and objectives. Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Values People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth. Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce. Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service. Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care. Experience and Qualifications Minimum of 2 years of experience working as a Certified Pharmacy Technician (CPhT) in a data entry or prescription resolution role within a fast-paced pharmacy operations environment. High school diploma or equivalent required; completion of an accredited pharmacy technician training program or college coursework in healthcare or life sciences is strongly preferred. CPhT - Required; Texas Pharmacy Technician License - Required; Lean or data-related training - Preferred. Employee Benefits, Health, and Wellness We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Apply tot his job Apply To this Job