Experienced Full Stack Customer Service Representative – Sales

Join the dynamic team at blithequark, a global leader in communications and technology, as a Customer Service Representative – Sales. In this exciting role, you will be the voice of blithequark, creating meaningful connections with customers and redefining customer service. As a member of our team, you will have the opportunity to introduce the latest technology, services, and offers to our customers, helping them stay connected to what matters most.

About blithequark

blithequark is a forward-thinking company that is constantly evolving to meet customer and competitive demands. We are committed to providing exceptional customer service and delivering innovative solutions that meet the needs of our customers. Our team is passionate about making a difference in the lives of our customers, and we are looking for like-minded individuals to join us on this journey.

Key Responsibilities

As a Customer Service Representative – Sales, you will be responsible for assisting Business customers with requests, questions, and concerns on all products and services offered by blithequark. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience. Some of your key responsibilities will include:

• Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services
• Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
• Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid services
• Troubleshooting and resolving various customer-impacting issues such as voice and data, spanning multiple networks and elements
• Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications

What We're Looking For

We are looking for individuals who are passionate about delivering exceptional customer service and have a strong desire to work in a fast-paced, dynamic environment. Some of the key qualifications we are looking for include:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation
• Desire to work onsite in one of our call centers
• Ability to work in a team environment and communicate effectively with colleagues and customers
• Strong problem-solving skills and ability to think critically
• Ability to work in a fast-paced environment and meet sales goals

What's in It for You?

We offer a competitive compensation package, including:

• Paid training and resources to encourage career growth
• Starting hourly rate of $15.00, with the potential to earn up to $3,000 in commissions yearly if all sales goals are met
• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP) - Extensive employee wellness programs
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• Classroom training
• On-the-job training
• Opportunities for advancement and career growth
• Access to the latest technology and tools
• Collaborative and supportive work environment

Work Environment and Company Culture

We are proud of our company culture and the values that guide us. We are committed to:

• Providing exceptional customer service
• Delivering innovative solutions that meet the needs of our customers
• Fostering a collaborative and supportive work environment
• Encouraging career growth and development
• Embracing diversity and inclusion

How to Apply

If you are passionate about delivering exceptional customer service and have a strong desire to work in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. Apply for this job