Experienced Customer Logistics and Supply Chain Advisor – Driving Operational Excellence at blithequark
Are you a seasoned professional with a passion for supply chain management and customer service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Logistics and Supply Chain Advisor. In this pivotal role, you will serve as a single point of contact for customers, internal stakeholders, and cross-functional teams, driving operational excellence and delivering exceptional customer experiences.
About blithequark
blithequark is a global leader in the industry, renowned for its innovative technology and commitment to excellence. Our state-of-the-art supply chain network and cutting-edge systems enable us to stay ahead of the curve, providing our customers with unparalleled service and support. As a member of our team, you will have the opportunity to work with a diverse group of professionals, collaborate on high-impact projects, and develop your skills in a dynamic and supportive environment.
Key Responsibilities
As an Experienced Customer Logistics and Supply Chain Advisor, you will be responsible for:
- Managing planned and unplanned activities that impact multiple orders and customers, including informal and formal allocation, holiday schedules, new item implementations, and SAP implementations
- Leading cross-functional meetings to resolve issues and drive process improvements
- Performing day-to-day customer service activities, such as order entry, expedited orders, customer order change requests, and credit holds
- Investigating and resolving customer complaints, claims, and deductions
- Collaborating with internal stakeholders, including Product Supply System teams, Sales, and customer solutions teams
- Analyzing data and reports to identify trends and opportunities for improvement
- Developing and implementing process improvements, including project management and process re-engineering
- Communicating and presenting to all levels of the organization, including customers, internal stakeholders, and senior management
What We're Looking For
To succeed in this role, you will need:
- A high school diploma or equivalent
- Availability to work rotating weekends
- A minimum of one year of experience in a customer-facing role and one year in a call center
- Three years of experience in a customer-facing role and three years in a call center are preferred
- Strong customer service, problem-solving, issue resolution, and communication skills
- Knowledge of supply chain, order management, and customer services processes and systems
- Ability to operate independently with minimal daily supervision
- Sense of urgency, detail-oriented, and ability to provide clear and thorough documentation and communication
- Experience with SAP P08, SAP reports, Oracle Transportation Management (OTM), Excel, Pivot Tables, SoftPhone, and Microsoft Office is preferred
What We Offer
As a member of our team, you can expect:
- Competitive benefits package that starts on day one of employment
- Innovative technology and state-of-the-art supply chain network
- Opportunities for growth and development in a global organization
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure your success
Skills and Competencies
To excel in this role, you will need to possess:
- Complex issue resolution skills
- Group problem-solving skills
- Relationship-building skills
- Supply chain knowledge
- Time management skills
- Communication skills
- Order management skills
- Customer service skills
- Teamwork skills
- Process improvement skills
- Prioritization skills
- Cross-functional teamwork skills
How to Apply
If you are a motivated and results-driven professional with a passion for supply chain management and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Note
blithequark is a global organization with a diverse range of roles and opportunities. If you are interested in exploring other career opportunities, please visit our website at [insert website URL]. Apply for this job