Experienced Customer Service Representative – Healthcare Benefits Support (Contract)
At blithequark, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. As a result, patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. With top-tier venture capital firms backing us, we're growing rapidly and seeking talented individuals to join our team. We're looking for a Contract Customer Service Representative to join our team and engage with blithequark members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is member support via phone, chat, and email. As a member of our member services team, you'll be the voice of blithequark, so you should be passionate about helping people and a proactive problem solver. In this role, you'll become an expert on our product, operations, and the needs of our members.
About the Role
As a Contract Customer Service Representative, you'll be responsible for delivering exceptional service to our members, offering education and guidance to help them understand and utilize their benefit, and assisting them in finding the right provider for their needs. You'll work closely with our team to ensure that our members receive the best possible support and experience.
Responsibilities
* Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit, and assisting them in finding the right provider for their needs
- Following documented best practices for handling member inquiries, suggesting process improvements as you identify them
- Managing and organizing workload using blithequark's platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining detail-oriented working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve blithequark's solution
Candidate Profile
We're looking for a candidate who is passionate about helping people solve their problems with an ability to think creatively and empathetically. You should have experience working in a customer-facing environment, with demonstrated experience staying calm under pressure. Excellent written and verbal communication skills are essential, as well as a high level of process-orientation, digital organization, and resourcefulness.
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor's degree is preferred but not required
What We Offer
* Competitive hourly rate of $17-19/hour
- Opportunity to work with a rapidly growing company in the healthcare industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Access to cutting-edge technology and tools
How to Apply
If you're passionate about helping people and have a desire to be part of a rapidly growing company in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
blithequark is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
blithequark is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Job Scam Fraudsters
Beware of job scam fraudsters! Our recruiters use blithequark.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a blithequark recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]. Apply for this job