Experienced Live Chat Specialist – Automotive Industry Customer Service Representative
Are you a customer service enthusiast with a passion for technology and a knack for building strong relationships? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark's dynamic team as a part-time Inbound Chat Operator. In this role, you will engage in online conversations with customers, representing our automotive dealer clients favorably, and turn conversations into leads that help our clients generate revenue.
About blithequark
blithequark is a leading provider of innovative solutions for the automotive industry. As an affiliate of Reynolds and Reynolds, we pride ourselves on creating a relaxed, yet professional and fun environment where our team members can thrive. Our mission is to deliver exceptional customer experiences that drive business results for our clients. If you're passionate about customer service, technology, and the automotive industry, we want to hear from you!
Responsibilities
As a Live Chat Specialist at blithequark, you will be responsible for:
* Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
* Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Developing and maintaining a knowledge base of the evolving products and services
* Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
Qualifications
To succeed in this role, you will need:
* Previous experience in retail customer service or the automotive industry (preferred but not necessary)
* Basic internet and window-based computer skills
* Strong ability to multitask, with gaming experience being a plus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin
* Must own your own computer or laptop with a webcam and microphone
* Must be able to attend four weeks of paid, remote training via Zoom Tuesday through Saturday from the hours of 11:00 AM - 7:30 PM EDT
* Must be able to work five days a week, including a Saturday or Sunday
Benefits
As a Live Chat Specialist at blithequark, you will enjoy:
* Competitive hourly rate of $13.00 per hour
* Opportunities for career growth and professional development
* Comprehensive benefits package, including:
+ 401(k) with matching
+ Dental insurance
+ Health insurance
+ On-the-job training
+ Referral program
+ Vision insurance
* Flexible scheduling, with opportunities to work day, evening, or night shifts
Work Environment
blithequark is committed to creating a healthy and inclusive work environment. Our remote work setup allows you to work from the comfort of your own home, with the flexibility to balance your work and personal life. We promote a non-smoking environment and are an equal opportunity employer.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and the automotive industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you!